Waiter/Waitress

Grand Hyatt; Maharashtra; Sur place; INR 260 000 - 460 000; Plein temps

Résumé du poste

Grand Hyatt Mumbai is seeking a hospitality host to deliver personalized guest service and ensure an exceptional drinking and dining experience. You will engage with guests, upsell F&B offerings and support smooth operations across shifts.

The role requires a neat appearance, strong customer service and interpersonal skills, and a proactive approach to handover notes, opening/closing procedures, and collaboration with colleagues and supervisors.

Qualifications

• Host and serve guests with an exceptional dining experience.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsabilités

• Host and serve guests, ensuring an exceptional drinking & dining experience.
• Perform opening and closing procedures as assigned.
• Monitor operating supplies and reduce wastage.
• Handle cash and credit card payments.
• Upsell and cross-sell Food & Beverage offerings.
• Maintain grooming, hygiene and rapport with guests and colleagues.

Connaissances

Customer service

Communication

Interpersonal skills

Formation

Hospitality/Tourism management degree

Description du poste

Organization- Grand Hyatt Mumbai

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.