VS01471 - Help desk support

E4 Software Services Pvt Ltd.; Bengaluru, Mumbai, Pune District, Chennai District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

A software services company is looking for a technical support specialist to provide remote assistance during midnight shifts. The role involves troubleshooting computer-related issues, supporting Microsoft 365 users, and maintaining high-quality customer service. Prior experience in remote support is required, and foundational knowledge of Microsoft 365 and Azure is preferred.

Qualifications

• Experience in providing technical assistance to users.
• Ability to deliver support via phone and remote access.
• Foundational knowledge of Microsoft 365 and Azure concepts.

Responsibilities

• Provide technical assistance to users experiencing issues.
• Deliver support via phone and remote desktop access.
• Document issues and resolutions accurately.

Skills

Technical assistance

Remote desktop support

Troubleshooting

Microsoft 365

Azure basics

Job description

Note- Remote work - Resource should work in midnight shift (1:30am IST – 9:30am IST)

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.