VS01471 - Help desk support

E4 Software Services Pvt Ltd.; Bengaluru, Mumbai, Pune District, Chennai District; Hybrid; INR 300,000 - 600,000; Full time

Job summary

A technology services provider is seeking a technical support representative to assist users with computer-related issues during night shifts. You will provide remote support, guide users through troubleshooting steps, and document resolutions. The ideal candidate must have experience with Microsoft 365 and foundational knowledge of Azure concepts. This role offers opportunities for remote work.

Qualifications

• Prior experience in providing technical support via phone and remote desktop.
• Foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Ability to document issues and resolutions accurately.

Responsibilities

• Provide technical assistance to users experiencing computer-related issues.
• Guide users through troubleshooting steps to effectively resolve issues.
• Document issues and resolutions accurately to maintain high-quality service.

Skills

Technical assistance

Remote desktop support

Troubleshooting

Microsoft 365 knowledge

Azure cloud basics

Tools

Microsoft 365

VPN software

Job description

Remote work: Resource should work in night shift (1:30am IST – 9:30am IST).

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.