VS01471 - Help desk support

E4 Software Services Pvt Ltd.; Bengaluru, Mumbai, Pune District, Chennai District; Remote; INR 250,000 - 380,000; Full time

Job summary

A software services company is seeking a technical support professional to provide remote assistance during night shifts. The role involves troubleshooting computer-related issues, delivering support via phone and remote desktop, and a strong knowledge of Microsoft 365 and basic Azure concepts is necessary. The ideal candidate must have prior experience in technical support and excellent documentation skills.

Qualifications

• Foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Experience providing technical support via phone and remote desktop tools.
• Ability to guide users through troubleshooting steps and document resolutions clearly.

Responsibilities

• Provide technical assistance to users experiencing computer-related issues.
• Deliver support via phone and remote desktop access.
• Guide users through troubleshooting steps to resolve technical problems.
• Install, configure, and troubleshoot Microsoft 365 components.
• Document issues and resolutions accurately.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Skills

Technical support via phone

Remote desktop support

Troubleshooting

Microsoft 365

Basic Azure knowledge

Tools

Remote Desktop tools

VPN

Microsoft 365

Job description

Overview

Remote work. The resource should work during the night shift (1:30am IST – 9:30am IST).

Responsibilities

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Qualifications

• Foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Experience providing technical support via phone and remote desktop tools.
• Ability to guide users through troubleshooting steps and document resolutions clearly.