VS01471 - Help desk support

E4 Software Services Pvt Ltd.; Bengaluru, Mumbai, Pune District, Chennai District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

A technology services company located in Bengaluru is seeking a Technical Support Specialist to provide remote technical assistance during night shifts. Responsibilities include troubleshooting issues with Microsoft 365, guiding users, and ensuring high-quality customer service. Applicants should have experience in technical support via phone and remote tools, alongside foundational knowledge of Microsoft 365 and Azure concepts.

Qualifications

• Experience in providing technical support through remote desktop tools.
• Ability to guide users through troubleshooting steps.
• Foundational knowledge of Microsoft 365 and Azure concepts.

Responsibilities

• Provide technical assistance to users experiencing computer-related issues.
• Deliver support via phone and remote desktop access.
• Install, configure, and troubleshoot components within Microsoft 365.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Foundational knowledge of Microsoft 365

Job description

Overview

Remote work. The resource should work during the night shift (1:30am IST – 9:30am IST).

Responsibilities

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Qualifications

• Foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Experience providing technical support via phone and remote desktop tools.
• Ability to guide users through troubleshooting steps and document resolutions clearly.