VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology services company in Mumbai seeks an experienced Application & Production Trading Support Engineer to provide L1 and L2 support for critical trading applications. The ideal candidate will have over 6 years of experience in application support, proficiency in SQL and ticketing tools like Jira and ServiceNow, and a good understanding of the broking domain. This position requires shift work and weekend support, along with strong communication skills to coordinate with cross-functional teams.

Qualifications

• 6+ years of experience in application support.
• Hands-on experience with ticketing tools.
• Proficient in writing SQL queries.

Responsibilities

• Provide L1/L2 support for trading and brokerage systems.
• Handle incident management within SLAs.
• Use ticketing tools to manage and track issues.

Skills

Experience with ticketing systems

SQL proficiency

SQL Server command-line operations

Incident and problem management understanding

Knowledge of broking/trading domain

Good communication skills

Ability to work in shifts

Tools

Jira

ServiceNow

Remedy

SQL Server

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command‑line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems.

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues.

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring.

Required Skills:

• Strong experience with ticketing systems (e.g., Jira, ServiceNow).
• Proficiency in SQL – ability to write, debug, and execute queries.
• Working knowledge of SQL Server command‑line operations and scripts.
• Understanding of incident and problem management processes (ITIL preferred).
• Basic knowledge of broking/trading domain operations and terminology.
• Good communication and coordination skills to work with cross‑functional teams.
• Ability to work in shifts and provide weekend support on a rotation basis.