VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading software services firm in Mumbai is seeking an experienced Application & Production Trading Support Engineer to provide L1 and L2 support for critical brokerage applications. The ideal candidate must have over 6 years of experience, strong SQL knowledge, and familiarity with ticketing systems like Jira and ServiceNow. You will handle incident management while working in shifts, ensuring operational continuity in a fast-paced environment. Immediate joiners preferred.

Qualifications

• 6+ years of experience in application and production support roles.
• Strong expertise in ticketing tools, particularly Jira or ServiceNow.
• Ability to write and debug SQL queries for application support.

Responsibilities

• Provide L1/L2 support for trading and brokerage systems.
• Log and resolve production issues within SLAs.
• Work with ticketing tools to track application issues.

Skills

ticketing systems

SQL

SQL Server command-line operations

incident and problem management

broking/trading domain operations

communication skills

coordination skills

Tools

Jira

ServiceNow

Remedy

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command‑line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems.

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues.

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring.

Required Skills:

• Strong experience with ticketing systems (e.g., Jira, ServiceNow).
• Proficiency in SQL – ability to write, debug, and execute queries.
• Working knowledge of SQL Server command‑line operations and scripts.
• Understanding of incident and problem management processes (ITIL preferred).
• Basic knowledge of broking/trading domain operations and terminology.
• Good communication and coordination skills to work with cross‑functional teams.
• Ability to work in shifts and provide weekend support on a rotation basis.