VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A software services company is seeking an Application & Production Trading Support Engineer in Mumbai. The role involves providing L1/L2 support for trading systems, managing incidents, and working with ticketing tools like Jira and ServiceNow. Ideal candidates should have 6+ years of experience, proficiency in SQL, and the ability to work in shifts. Strong communication skills are essential for interacting with cross-functional teams, and candidates should be ready to join at short notice.

Qualifications

• 6+ years of experience in application production support.
• Hands-on experience with ticketing tools.
• Proficient in writing SQL queries.

Responsibilities

• Provide L1/L2 application and production support.
• Handle incident management and resolve production issues.
• Work with ticketing tools to manage and track issues.

Skills

ticketing systems

SQL

SQL Server command-line operations

incident management

broking/trading domain knowledge

communication skills

Tools

Jira

ServiceNow

Remedy

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command‑line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems.

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues.

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring.

Required Skills:

• Strong experience with ticketing systems (e.g., Jira, ServiceNow).
• Proficiency in SQL – ability to write, debug, and execute queries.
• Working knowledge of SQL Server command‑line operations and scripts.
• Understanding of incident and problem management processes (ITIL preferred).
• Basic knowledge of broking/trading domain operations and terminology.
• Good communication and coordination skills to work with cross‑functional teams.
• Ability to work in shifts and provide weekend support on a rotation basis.