VP – Data Analytics & Process Intelligence

M&G Global Services; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

M&G India is seeking a role focused on analytics-led process discovery and diagnosis. You will lead end-to-end studies across functions and platforms, applying descriptive analytics to establish baselines for key operational metrics and using Lean Six Sigma techniques to identify root causes and improvement opportunities.

You will also design dashboards and KPI frameworks to enable proactive decision-making, with governance, data definitions, and clear ownership guiding the outcomes.

Qualifications

• Lead complex, end-to-end process studies across functions, business units, legal entities and technology platforms.
• Apply descriptive analytics to establish baselines for volume, demand, cycle time, queue time, throughput, rework, exceptions, cost, quality, risk and customer outcomes.
• Use diagnostic analytics and Lean Six Sigma techniques to distinguish symptoms from root causes across process design, policy, data, technology, controls, capability, capacity and governance.

Responsibilities

• Lead complex, end-to-end process studies across functions, business units, legal entities and technology platforms.
• Apply descriptive analytics to establish baselines for volume, demand, cycle time, queue time, throughput, rework, exceptions, cost, quality, risk and customer outcomes.
• Use diagnostic analytics and Lean Six Sigma techniques to distinguish symptoms from root causes across process design, policy, data, technology, controls, capability, capacity and governance.

Skills

Lean Six Sigma

Descriptive analytics

Process mining

Dashboard design

KPI frameworks

Event-log analysis

Tools

Power BI

Tableau

Job description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Lead analytics-led process discovery and diagnosis

• Lead complex, end-to-end process studies across functions, business units, legal entities and technology platforms.
• Apply descriptive analytics to establish baselines for volume, demand, cycle time, queue time, throughput, rework, exceptions, cost, quality, risk and customer outcomes.
• Use diagnostic analytics and Lean Six Sigma techniques to distinguish symptoms from root causes across process design, policy, data, technology, controls, capability, capacity and governance.
• Use process mining, task mining and event-log analysis to identify variants, bottlenecks, hidden rework, control loops, manual interventions and conformance issues.

2. Design dashboards, KPI frameworks and decision intelligence

• Design audience-specific dashboards and KPI frameworks that add context and move leaders from reactive reporting to proactive decision-making.
• Create visual narratives that connect strategic objectives, customer outcomes, process performance, risk, cost and benefit realisation.
• Define leading and lagging indicators for productivity, quality, control effectiveness, SLA performance, customer friction, straight-through processing and exception rates.
• Ensure dashboards are reliable, governed and decision-oriented, with clear data definitions, thresholds, commentary, action triggers and ownership.

3. Apply Lean Six Sigma and process re-engineering methods

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.