Voice Process Executive | International BPO

Talent Acquaintance; Indore District; On-site; INR 180,000 - 340,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries, provide accurate product information, and build lasting customer relationships in Indore. The role requires collaboration with internal teams to resolve complex issues and ensure high satisfaction levels.

You will maintain strong product knowledge, consistently aiming to meet quality metrics and sales targets in a fast-paced environment, with a focus on delivering courteous and professional service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Attention to detail

Adaptability

Multitasking

Tech proficiency

Tools

MS Office

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.