Voice Process

Spearhead Professional; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Spearhead Professional in Gurugram, India, seeks a Payroll Support Specialist to guide customers through payroll setup, pay runs, and post-payroll tasks while ensuring timely fund delivery. You will diagnose and resolve payment and funding issues across customer-facing tools and back-office workflows.

As a problem-solver, you will own customer issues end-to-end, document findings, and communicate outcomes clearly to minimize effort. A finance background with strong communication is preferred.

Qualifications

• Bachelors in commerce or finance preferred with exposure to payroll.
• Experience handling payroll processing and related tasks.
• Proven ability to diagnose and resolve payment issues.

Responsibilities

• Guide customers through payroll setup, pay runs and post-payroll tasks.
• Diagnose and resolve payment, debit/withdrawal, direct deposit issues.
• Explain workflows across products and related processes.
• Own customer issues end-to-end; document findings and actions.
• Communicate outcomes clearly to minimize customer effort.

Skills

Payroll processing

Customer support

Issue diagnosis

Workflow understanding

Clear communication

Education

B.Com.

M.Com.

MBA Finance

Tools

Payroll software

Backoffice tools

Job description

Guide customers through payroll setup, pay runs, corrections, and post-payroll tasks, ensuring funds successfully move out of the business to the right people at the right time.

Diagnose and resolve payment, debit/withdrawal, direct deposit, and related payroll funding issues using a structured, investigative approach across customer-facing tools and backoffice workflows.

Help customers understand how workflows connect across products (for example: Team setup (employees, pay rates, taxes, benefits) + time tracking (hours, PTO, approvals) payroll processing pay delivery (DD/checks) taxes/filings.

Own customer issues from intake to resolution whenever possible; when escalation is required, clearly document findings, actions taken, and recommended next steps to minimize customer effort.

Communicate with clarity and confidenceespecially when sharing outcomes; the customer may not want to hear.

Preferred candidate profile

• Bcom Graduate
• Mcom Graduate
• MBA Finance Preferred.