VMware - Technical Customer Support Engineer L2 (Zerto)

Zerto; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Technical Customer Support Engineer L2 (Zerto) in Bengaluru with hybrid work arrangements. The role requires 5+ years of enterprise software or SaaS support experience, strong VMware vSphere, and solid log analysis skills.

The candidate will handle complex customer issues, collaborate with global teams, and ensure high service levels while working two days per week from an HPE office.

Qualifications

• Minimum 5 years of experience in Enterprise/Datacenter software or SaaS solutions support.
• Mandatory - Experience with VMware vSphere family.
• Mandatory - Experience in Log Analysis.
• Mandatory - Customer Handling, Customer Technical Support, Excellent Communication Skills.
• Knowledge of TCP/IP, DNS and other networking concepts.
• General understanding of virtualized environments. Knowledge of VMware, AWS and Hyper-V desired.
• Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems.
• Understanding of storage sub systems.
• Must have a passion for troubleshooting client problems and satisfying customer needs.
• Excellent interpersonal skills
• Excellent spoken and written English

Skills

VMware vSphere

Log Analysis

Customer Handling

Excellent Communication

Networking (TCP/IP DNS)

Virtualization concepts

English proficiency

Troubleshooting

Team orientation

Linux/UNIX basics

Storage subsystems

Education

B.S. in Computer Science or related field

VCP certification

Tools

VMware vSphere

AWS virtualization

Hyper-V

Linux/UNIX administration

Job description

VMware - Technical Customer Support Engineer L2 (Zerto)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you'll do:

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company's portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Contributions include applying specialist level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision.

What you need to bring:

Requirements

• Minimum of 5 years of experience in Enterprise\Datacenter software or SaaS solutions support
• Mandatory - Experience with VMware vSphere family
• Mandatory - Experience in Log Analysis
• Mandatory - Customer Handling, Customer Technical Support, Excellent Communication Skills
• Knowledge of TCP/IP, DNS and other networking concepts.
• Customer focused and team oriented.
• General understanding of virtualized environments. Knowledge of VMware, AWS and Hyper-V desired.
• Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems
• Understanding of storage sub systems.
• Must have a passion for troubleshooting client problems and satisfying customer needs
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills
• Excellent spoken and written English

Highly Preferred

• Experience in MS Hyper-V product/solution
• Experience in AWS virtualization
• Experience in Azure Virtualization
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
• VCP certification
• Cloud Computing experience
• Computer Science degree

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations

Job:

Engineering

Job Level:

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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