VKYC Executive

Kisetsu Saison Finance (India) Private Limited; Thane; On-site; INR 246,000 - 357,000; Full time

Job summary

Credit Saison India is looking for a detail-oriented candidate to join our KYC/VKYC operations team in Thane. You will verify customer identities via live video, guide users through verification steps, and ensure compliance with RBI VCIP guidelines.

Freshers may apply; prior NBFC or banking experience is a plus. Strong communication in English and Hindi helps you connect with customers across regions and support a robust onboarding process.

Qualifications

• Minimum graduate in any stream.
• Experience in KYC/VKYC operations, preferably in NBFC or banking; freshers can apply.
• Excellent verbal communication in English, Hindi, and regional languages.
• Tech-savvy with verification tools.
• Attention to detail for document and video checks.

Responsibilities

• Customer Verification & Onboarding: Conduct live video interactions to verify identity using Aadhaar and PAN details; capture images and verify location.
• Technical Troubleshooting & Guidance: Guide customers through verification steps and report platform glitches.
• Compliance & Documentation: Adhere to RBI VCIP guidelines and protect customer data.

Skills

Verbal communication

Attention to detail

English proficiency

Hindi proficiency

Education

Graduate degree

Tools

Jarvis

SignDesk

Job description

About Credit Saison : Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx ~2000 employees. Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.

Key Responsibilities

1. Customer Verification & Onboarding : Conduct live video interactions with customers to verify their identity using Aadhaar and PAN details. Perform liveness checks and ensure the customers physical presence matches the provided documentation. Capture high-quality images of original documents (PAN card) and the customers live photograph as per system requirements. Validate customer location via geo-tagging to ensure compliance with regional boundaries.
2. Technical Troubleshooting & Guidance: Guide customers through technical steps, such as enabling location permissions and camera access. Provide specialized assistance for diverse customer needs, including verbal cues and guidance for visually impaired or elderly applicants. Identify and report any systemic glitches in the Jarvis/VKYC platform to the technical team immediately.
3. Compliance & Documentation: Adhere strictly to the Video Customer Identification Process (VCIP) guidelines mandated by the RBI. Maintain confidentiality and security of customer data during and after the video call.

Skills & Qualifications

• Education: Minimum Graduate in any stream.
• Experience: Experience in KYC/VKYC operations, preferably in an NBFC or Banking environment. Freshers can apply too.
• Communication: Excellent verbal communication skills in English, Hindi, and/or relevant regional languages.
• Tech-Savvy: Comfortable using web-based verification tools (Jarvis, SignDesk, or similar).
• Attention to Detail: Ability to spot discrepancies in documents and live video feeds quickly.

At Credit Saison India, we are driven by Innovation, Inclusion, and Integrity to create a meaningful Impact. As one of India's fastest-growing NBFC lenders, our mission is to bridge the credit gap and transform lives by empowering underserved communities. Our journey is fueled by a team of 1,400+ employees across 80+ branches, with an AUM of over $2 billion. Join us and help build a brighter financial future for millions across the country.

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about 1,400 employees. Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.