VisionPlus Support Engineer

Stackave Solutions; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Stackave Solutions in Hyderabad is hiring VisionPLUS Support Engineers (4-7 years) to manage production incidents (P1/P2), batch support, UAT issue resolution for a card-issuing environment, with hands-on experience in TRAMS, CMS, FAS, and VMX.

You will write and modify code (COBOL/JCL) for enhancements, maintain knowledge bases, and rotate across offshore shifts to ensure rapid incident resolution.

Qualifications

• 4–7 years of hands-on VisionPLUS production support.
• Experience in TRAMS, CMS, FAS, or VMX modules.
• Diagnose and resolve ABENDs; document root-cause findings.
• Willingness to work rotating offshore shifts and communicate clearly.

Responsibilities

• Detect and classify production incidents (P1/P2) with details like ABEND code and timestamp.
• Resolve incidents, close with RCA notes and knowledge-base updates.
• Manage non-production batches within SLA; report blockers and issues.
• Coordinate with clients and internal teams during stand-ups on incidents and releases.
• Log ABEND resolutions in the knowledge base and improve playbooks.
• Triage UAT defects and validate fixes before promotion to next environment.
• Review release plans for changes, assess risks, and validate rollback plans.
• Participate in release windows; provide go/no-go input based on readiness.
• Write/modify code (COBOL/JCL) for minor enhancements per change control.

Skills

VisionPLUS

Incident management

ABEND resolution

Communication in English

Mainframe concepts

Tools

JCL

COBOL

DB2

CICS

Job description

Experience: 4-7 Years | Full-Time | Rotating Offshore Shifts

Card transactions never sleep - and neither does the team that keeps them running. If you've spent your career in the trenches of VisionPLUS support and you're ready to own production incidents end-to-end rather than just log tickets, this is built for you. You'll be the specialist a global card-issuing bank leans on and you'll build a knowledge base that makes every future incident faster to solve than the last.

Job Description

We're hiring VisionPLUS Support Engineers (4-7 years) to handle production incidents (P1/P2), batch support, UAT issue resolution, and release/implementation reviews for a card-issuing environment, with hands-on experience in TRAMS, CMS, FAS, and/or VMX and strong ABEND resolution skills. This is a build-and-run role - beyond diagnosing issues, you'll be expected to write and modify code for support-driven enhancements and fixes as they come up.

This role requires full flexibility to rotate across offshore shifts. Strong client communication, clean documentation, and comfort owning issues end-to-end are essential.

Responsibilities

• Detect and classify production incidents (P1/P2) within minutes of alert or client report, capturing job name, ABEND code, timestamp, and business impact
• Resolve the incident and close out with an RCA note and knowledge-base update, meeting SLA targets of under 15 minutes for P1 acknowledgment and under 60 minutes for initial diagnosis
• Execute non-production environment batches within agreed SLA, create the report/status email covering batch blockers and issues, and drive the final solution/RCA
• Align daily with client and internal teams during stand-up on active incidents, UAT status, and upcoming releases
• Continuously log incident and ABEND resolutions into the shared knowledge base, and help maintain and improve P1/P2 playbooks and known-error documentation
• Support User Acceptance Testing (UAT) cycles by triaging UAT-reported defects, reproducing issues with the business/QA team, and validating fixes before promotion to the next environment
• Review release and implementation plans for VisionPLUS changes - assess batch and job impact, flag regression risk against known-error history, and validate rollback plans ahead of go-live
• Participate directly in release implementation windows - execute post-implementation verification steps and provide go/no-go input based on batch and incident readiness
• Write and modify code (COBOL/JCL or equivalent) for minor enhancements and defect fixes that arise from support work, following the client's change-control process

Mandatory Requirements

• 4-7 years of hands-on VisionPLUS production/application support experience
• Hands-on experience in at least two to three of the following VisionPLUS modules: TRAMS, CMS, FAS, VMX - be specific about which modules, in what capacity, and for how long
• Demonstrated experience diagnosing and resolving batch ABENDs in a mainframe or equivalent environment, including classification (data/code/environment) and root-cause documentation
• Solid understanding of the card issuing/processing lifecycle: authorization, settlement, posting, statement cycle
• Comfort in JCL/COBOL/DB2/CICS or equivalent mainframe-adjacent environments
• Ability to go beyond diagnostics - reading, modifying, and writing code for minor enhancements and defect fixes as part of the support workload, not purely a break-fix role
• Demonstrated ability and willingness to work flexible, rotating offshore shifts - including occasional on-call for P1 escalations outside normal hours
• Strong written and verbal English communication - able to write clear RCA notes and handoff documentation for a non-technical banking audience

Preferred / Good to Have

• Prior experience supporting a BFSI/banking client
• Prior exposure to UAT coordination and release/implementation cycles for a banking or card-issuing platform
• Working knowledge of card scheme rules (Visa/Mastercard) as they relate to authorization and settlement failures
• Experience contributing to or maintaining a support knowledge base or playbook library
• ITIL Foundation certification or equivalent structured incident-management background

Soft Skills

Ownership mindset with comfort being first line of defence on a live incident; strong analytical/triage instinct under time pressure; precise, consistent documentation habits; collaborative across time zones and shift boundaries; genuine comfort with ongoing shift rotation, not just at onboarding.

Why This Role

• Work on a high-stakes, high-visibility card-issuing platform where your fixes have same-day, measurable impact
• Build deep, hard-to-replicate VisionPLUS expertise across TRAMS/CMS/FAS/VMX - a skill set in genuine short supply
• Direct exposure to a global banking client, not layers removed from the real work
• A small, senior pod - not a large anonymous support queue - where your judgment is trusted from day one