V+ Support Engineer

Stackave Solutions; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Stackave Solutions in Hyderabad, India is seeking VisionPLUS Support Engineers (4–7 years) to handle production incidents end-to-end in a card-issuing environment. You will diagnose P1/P2 incidents, perform RCA, update knowledge bases, and contribute to release reviews.

The role requires rotating offshore shifts, strong client communication, and hands-on COBOL/JCL/DB2/CICS exposure with ABEND resolution.

Responsibilities

• Detect and classify production incidents (P1/P2) promptly with relevant details.
• Resolve incidents, perform RCA, and update knowledge base and playbooks.
• Coordinate with clients and internal teams during stand-ups for active incidents and releases.
• Triage UAT-reported defects, reproduce issues with QA, and validate fixes before promotion.
• Review batch impact in release plans and validate rollback procedures.
• Contribute to post-implementation verification and go/no-go decisions.
• Write/modify COBOL/JCL or equivalent for minor enhancements & fixes.

Job description

Hyderabad, India | 4–7 Years Experience | Full-Time | Rotating Offshore Shifts

Card transactions never sleep — and neither does the team that keeps them running. If you've spent your career in the trenches of VisionPLUS support and you're ready to own production incidents end-to-end rather than just log tickets, this is built for you. You'll be the specialist a global card-issuing bank leans on and you'll build a knowledge base that makes every future incident faster to solve than the last.

Job Description

We're hiring VisionPLUS Support Engineers (4–7 years) to handle production incidents (P1/P2), batch support, UAT issue resolution, and release/implementation reviews for a card-issuing environment, with hands-on experience in TRAMS, CMS, FAS, and/or VMX and strong ABEND resolution skills. This is a build-and-run role — beyond diagnosing issues, you'll be expected to write and modify code for support-driven enhancements and fixes as they come up.

This role requires full flexibility to rotate across offshore shifts. Strong client communication, clean documentation, and comfort owning issues end-to-end are essential.

Responsibilities

• Detect and classify production incidents (P1/P2) within minutes of alert or client report, capturing job name, ABEND code, timestamp, and business impact
• Resolve the incident and close out with an RCA note and knowledge-base update, meeting SLA targets of under 15 minutes for P1 acknowledgment and under 60 minutes for initial diagnosis
• Execute non-production environment batches within agreed SLA, create the report/status email covering batch blockers and issues, and drive the final solution/RCA
• Align daily with client and internal teams during stand-up on active incidents, UAT status, and upcoming releases
• Continuously log incident and ABEND resolutions into the shared knowledge base, and help maintain and improve P1/P2 playbooks and known-error documentation
• Support User Acceptance Testing (UAT) cycles by triaging UAT-reported defects, reproducing issues with the business/QA team, and validating fixes before promotion to the next environment
• Review release and implementation plans for VisionPLUS changes — assess batch and job impact, flag regression risk against known-error history, and validate rollback plans ahead of go-live
• Participate directly in release implementation windows — execute post-implementation verification steps and provide go/no-go input based on batch and incident readiness
• Write and modify code (COBOL/JCL or equivalent) for minor enhancements and defect fixes that arise from support work, following the client's change-control process

Mandatory Requirements

• 4–7 years of hands-on VisionPLUS production/application support experience
• Hands-on experience in at least two to three of the following VisionPLUS modules: TRAMS, CMS, FAS, VMX — be specific about which modules, in what capacity, and for how long
• Demonstrated experience diagnosing and resolving batch ABENDs in a mainframe or equivalent environment, including classification (data/code/environment) and root-cause documentation
• Solid understanding of the card issuing/processing lifecycle: authorization, settlement, posting, statement cycle
• Comfort in JCL/COBOL/DB2/CICS or equivalent mainframe-adjacent environments
• Ability to go beyond diagnostics — reading, modifying, and writing code for minor enhancements and defect fixes as part of the support workload, not purely a break-fix role
• Demonstrated ability and willingness to work flexible, rotating offshore shifts — including occasional on-call for P1 escalations outside normal hours
• Strong written and verbal English communication — able to write clear RCA notes and handoff documentation for a non-technical banking audience

Preferred / Good to Have

• Prior experience supporting a BFSI/banking client
• Prior exposure to UAT coordination and release/implementation cycles for a banking or card-issuing platform
• Working knowledge of card scheme rules (Visa/Mastercard) as they relate to authorization and settlement failures
• Experience contributing to or maintaining a support knowledge base or playbook library
• ITIL Foundation certification or equivalent structured incident-management background

Soft Skills

Ownership mindset with comfort being first line of defence on a live incident; strong analytical/triage instinct under time pressure; precise, consistent documentation habits; collaborative across time zones and shift boundaries; genuine comfort with ongoing shift rotation, not just at onboarding.

Why This Role

• Work on a high-stakes, high-visibility card-issuing platform where your fixes have same-day, measurable impact
• Build deep, hard-to-replicate VisionPLUS expertise across TRAMS/CMS/FAS/VMX — a skill set in genuine short supply
• Direct exposure to a global banking client, not layers removed from the real work
• A small, senior pod — not a large anonymous support queue — where your judgment is trusted from day one