Visa Consultant

CIBT; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process.

Based in India, CIBT delivers visa and passport processing, guidance on requirements, and timely, confidential service.

Qualifications

• Bachelor's/Associates degree with two years' experience.
• 1-5 years' experience in travel, hospitality, or embassy/consulate relations.
• Fluency in written and spoken English.
• Exceptional communication and interpersonal skills.
• Strong client service mentality.
• Solutions-focused with excellent attention to detail and accuracy.

Responsibilities

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer for visas, passports and related services.
• Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions.
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely; provide real-time updates throughout the process.
• Promote best practice and SLA standards; handle high volume of calls and emails in a courteous and professional manner.
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity.
• Work closely with Processing, Dispatch, Liaison to ensure seamless process for every customer.

Skills

Fluent English

Education

Bachelor's/Associate degree with two years' experience

Job description

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible.

Responsibilities:

• Provide highest level of customer service inidentifyingrequired documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuringaccurate, efficient, andtimelyprocessing
• Provide current,accurateinformation to customerregardingvisa and passport requirements, processing, and delivery;assistcustomer in making informed decisions
• Ensure customer has clear understanding of requirements and that all applications and documentssubmittedareaccurate, complete, andtimelyProvide customer with real-time updates throughout the process
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity
• Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer
• Build a dedicated and expanded customer base; educate customers about added-value products that maybenefitthem;demonstrateinitiative in providing solutions and resolving client issues
• Document information in CIBT secure databasein accordance withcompany protocol, ensuring data integrity andappropriate records retentionschedule
• Stay abreast of all product/serviceenhancements, system updates, and changes to requirements
  Assist colleagues and other teams as requested
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture

Requirements:

• Bachelor of Arts/Bachelor of Science degree orAssociates Degreewith two years' experience or equivalent
• 1-5years' experience; highly desirable: experience in travel,hospitalityor embassy/consulate relations
• Fluency in written and spoken English
• Exceptional communication and interpersonal skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [e-mail]