Visa Consultant

CIBT; Gurgaon; On-site; INR 450,000 - 650,000; Full time

Job summary

CIBT Visa Consultants provide premium service for priority travel visas and documents, owning the customer relationship from start to finish. Our team delivers expert consultation, accurate document handling, and timely updates to multinational clients and individuals alike.

We emphasize compliance, data security, and a proactive, solutions-oriented approach to ensure smooth immigration processes and high levels of customer satisfaction.

Qualifications

• BA/BS or associate degree with two years experience or equivalent.
• 1-5 years experience; travel, hospitality or embassy/consulate relations desirable.
• Fluency in written and spoken English.
• Exceptional communication and interpersonal skills.
• Strong client service mindset.
• Detail-oriented with high accuracy.

Responsibilities

• Provide highest level of customer service in identifying required documents and processing visas, passports, and related services.
• Provide current, accurate information on visa requirements, processing, and delivery to help customers decide.
• Ensure all applications are accurate, complete, and timely; provide real-time updates to customers.
• Meet SLA standards and handle high volumes of calls and emails professionally.
• Develop expertise in visa and passport processing to maximize efficiency and productivity.
• Collaborate with Processing, Dispatch, Liaison teams for seamless customer experience.
• Educate customers about value-added products and personalize problem-solving solutions.
• Document information in the secure database following company protocol with proper retention.
• Stay updated on product/service enhancements and changes; assist colleagues as needed.
• Maintain client confidentiality and secure handling of Personal Identifiable Information (PII).
• Comply with laws, regulations, and company policies as part of the ethical framework.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

Bachelor of Arts / Bachelor of Science or Associate's Degree

Job description

Job Description:

Position Overview:

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible.

Responsibilities:

• Provide highest level of customer service inidentifyingrequired documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuringaccurate, efficient, andtimelyprocessing
• Provide current,accurateinformation to customerregardingvisa and passport requirements, processing, and delivery;assistcustomer in making informed decisions
• Ensure customer has clear understanding of requirements and that all applications and documentssubmittedareaccurate, complete, andtimelyProvide customer with real-time updates throughout the process
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity
• Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer
• Build a dedicated and expanded customer base; educate customers about added-value products that maybenefitthem;demonstrateinitiative in providing solutions and resolving client issues
• Document information in CIBT secure databasein accordance withcompany protocol, ensuring data integrity andappropriate records retentionschedule
• Stay abreast of all product/serviceenhancements, system updates, and changes to requirements
  Assist colleagues and other teams as requested
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTs strong ethical culture

Requirements:

• Bachelor of Arts/Bachelor of Science degree orAssociates Degreewith two years experience or equivalent
• 1-5years experience; highly desirable: experience in travel,hospitalityor embassy/consulate relations
• Fluency in written and spoken English
• Exceptional communication and interpersonal skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.