Virtualisation Specialist

OpseraCloud; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Opsara is seeking a Customer Success Manager in Bengaluru to act as the single point of contact for designated accounts and drive successful onboarding and implementation.

You will coordinate with cross‑functional teams, create project plans, monitor progress, resolve tickets promptly, and ensure QA and security compliance while maintaining strong client relationships.

Qualifications

• Experience: 4+ years in customer success or related field.
• Location: India
• Education: Bachelor's technical degree or MBA

Responsibilities

• Own designated customer accounts and be their single point of contact.
• Onboard clients and coordinate implementation activities.
• Create and execute project plans.
• Coordinate with cross-functional resources in Opsara & Customer.
• Monitor and report on the progress of the project to all stakeholders.
• Ensure ongoing tickets are resolved in a timely manner.
• Strict adherence to quality assurance & security compliance procedures.
• Conduct ongoing customer meetings.
• Compile monthly dashboard for review with customers.
• Identify additional client requirements and work with Opsara solutions team to build solutions.

Skills

Customer success

Project management

Communication

Attention to detail

Team worker

Learning agility

Ticketing system

Excel

Stakeholder management

Education

Bachelor's technical degree

MBA

Tools

Excel/Word/PowerPoint

Job description

• Education: Bachelor's Technical Degree or MBA
• Role: Customer Success Management

Summary

• Experience: 4+ years
• Location: India
• Compensation: Market competitive
• Education: Bachelor's Technical Degree or MBA
• Role: Customer Success Management

What we do?

Opsara offers a robust platform designed to empower you in building and seamlessly connecting your cloud-adjacent infrastructure, giving you the flexibility to run modern applications wherever you prefer. Our product suite equips you to establish your private cloud, effortlessly deploy cloud-native applications at the edge, and securely interconnect it all with the public cloud.

With Opsara, SaaS platforms and enterprise customers alike can unlock the potential for innovation and operation at cloud speed, all while maintaining strict budgetary constraints. Experience the freedom to innovate and the agility to thrive in today's fast-paced digital landscape with Opsara by your side.

Must have attitudes & skills

• Ability to identify customer pain points.
• Ability to take ownership & follow through.
• Reliability and high integrity.
• Attention to detail.
• Team worker and amiable.
• Clarity in communications.
• Continuous learning.
• Ability to plan & allocate tasks.
• Must be able to use ticketing system.
• Familiar with Excel/ Word/ PowerPoint.
• Capable of interacting with technologists & business executives.

Good to have

• Remote Monitoring & Management tools
• Knowledge of IT infrastructure - Windows/ MS Office
• Hybrid Cloud environment

What you will be working on?

You will be responsible for designated customer accounts and be their single point of contact. You will be responsible for ensuring customer success including tasks such as:-

• Client onboarding and coordinating implementation activities.
• Creation and execution of project plans.
• Coordination with cross-functional resources in Opsara & Customer.
• Monitoring and reporting on the progress of the project to all stakeholders.
• Ensuring ongoing tickets are resolved in a timely manner.
• Strict adherence to quality assurance & security Compliance procedures.
• Conduct ongoing customer meetings.
• Compile monthly dashboard for review with customers.
• Identifying additional client requirements and working with Opsara solutions team to build solutions.