Virtual Relationship Manager

Rozgarle; Bengaluru; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

Paytm is hiring a Virtual Relationship Manager based in Bengaluru, Karnataka. This full-time role centers on coordinating with teams, solving problems, and delivering outcomes with observable impact from day one.

You will own responsibilities, collaborate across departments, and identify process improvements while communicating progress and risks to stakeholders. Rozgarle is facilitating this opportunity with Paytm.

Qualifications

• 7+ years of experience in a similar capacity.
• Prior experience as a Virtual Relationship Manager or in a closely related role.
• Strong communication and collaboration skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Own and execute assigned responsibilities for the Virtual Relationship Manager role, working toward defined milestones
• Collaborate with internal teams to plan, prioritise, and deliver work on schedule
• Identify gaps in current processes and contribute practical improvements
• Communicate progress, risks, and outcomes clearly to stakeholders

Skills

Strong communication

Collaboration

Independent work

Education

Bachelor's degree

Job description

Rozgarle is connecting skilled professionals with a full-time opening at Paytm. This full-time role, based in Bangalore, Karnataka, offers a chance to apply your expertise in a fast-moving environment and grow your career with clear progression.

About the role

This Virtual Relationship Manager role at Paytm puts you at the center of day-to-day operations, working closely with colleagues and leadership to solve problems, ship outcomes, and continuously improve how the team works.

What you will do

• Own and execute assigned responsibilities for the Virtual Relationship Manager role, working toward defined milestones
• Collaborate with internal teams to plan, prioritise, and deliver work on schedule
• Identify gaps in current processes and contribute practical improvements
• Communicate progress, risks, and outcomes clearly to stakeholders

What we are looking for

• Prior experience as a Virtual Relationship Manager or in a closely related role
• 7+ years experience in a similar capacity
• Strong communication and collaboration skills
• Ability to work independently and manage competing priorities

Working at Paytm means being part of a growing organisation where ownership is encouraged and good work is recognised. The role offers a stable career path with the benefit of building experience on live, impactful projects.

Rozgarle is connecting skilled professionals with a full-time opening at Paytm. This full-time role, based in India, offers a chance to apply your expertise in a fast-moving environment and grow your career with clear progression.

About the role

As a Virtual Relationship Manager at Paytm, you will be part of a team that owns end-to-end delivery. Your work will span planning, execution, and collaboration with stakeholders to achieve measurable outcomes from day one.

What you will do

• Own and execute assigned responsibilities for the Virtual Relationship Manager role, working toward defined milestones
• Collaborate with internal teams to plan, prioritise, and deliver work on schedule
• Identify gaps in current processes and contribute practical improvements
• Communicate progress, risks, and outcomes clearly to stakeholders

What we are looking for

• Prior experience as a Virtual Relationship Manager or in a closely related role
• Relevant experience in a similar capacity
• Strong communication and collaboration skills
• Ability to work independently and manage competing priorities

This is a chance to grow with a team that invests in its people. In addition to the role itself, you will gain experience across processes, tools, and people that compound into a stronger long-term career.

Role & responsibilities

• Bachelors degree Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred)
• Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants paymentrelated concerns.
• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.
• Should be open to work six days in a week and weekly off would be on roaster basis.
• Should have experience in handling and working on 40-50 emails a day along with a certain percentage of calling which will also be a part of the KRAs.
• Develop comprehensive project plans along with key stakeholders.
• Smart thinking and clear communication
• Use and continually develop leadership skills.
• Track Program/Project performance, specifically to analyse the successful completion of short and longterm goals.
• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.

Preferred candidate profile

• High level of drive, initiative and self-motivation
• Understanding of Technology and User Experience
• Oversee day-to-day operation.
• Listen to team members feedback and resolve any issues or conflicts.
• Willingness to experiment and improve continuously.
• Should be proficient spontaneous in Hindi/English
• Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

Qualifications and skills:

• Experience 1+ years* Strong Problem-solving skills, analytical and debugging skills.
• Excellent multi-tasking skills and communication skills - both verbal and written
• Open to work on weekends/non-working hours whenever required.
• Providing support to all internal/external teams for tech/operational queries

Frequently Asked Questions

The Virtual Relationship Manager position at Paytm is based in Bangalore ranging from ₹15L to ₹35L. Responsibilities vary by role and seniority level. For specific duties, review the full job description above and apply through Rozgarle if you meet the qualifications.

Qualifications for the Virtual Relationship Manager role at Paytm in Bangalore depend on the position level. Entry-level roles may require a relevant degree or certification, while senior positions typically need 3-5+ years of experience ranging from ₹15L to ₹35L. Check the job description above for specific requirements and apply on Rozgarle.