Vice President, Treasures Team Lead, Consumer Banking Group

DBS Bank Ltd; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

DBS Bank Ltd in Mumbai is seeking a senior leader to head the Treasures Relationship Management team, driving exceptional client service and revenue targets. You will coach and mentor staff, implement growth strategies, and ensure seamless coordination across departments to deepen client relationships.

The role requires banking leadership experience, strong communication, and a collaborative mindset to optimize CRM-driven client outcomes in a dynamic financial services environment.

Qualifications

• Experience in a similar leadership role within the banking or financial services industry.
• Proven track record of successfully managing and motivating a team to achieve business objectives.
• Strong interpersonal and communication skills, with the ability to effectively interact with clients and stakeholders.
• Analytical and problem-solving skills to identify and address customer needs and operational challenges.
• Proficient in using relevant banking and customer relationship management systems.
• Ability to work collaboratively in a team environment and across different departments.

Responsibilities

• Lead and manage a team of Treasures Relationship Managers to deliver exceptional customer service and achieve business targets
• Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
• Provide coaching and mentorship to team members to enhance their skills and professional development
• Collaborate with other departments to ensure seamless cross-functional coordination and delivery of services
• Monitor team performance, identify areas for improvement, and implement corrective actions as needed
• Contribute to the development and implementation of policies, procedures, and best practices within the Treasures segment

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage a team of Treasures Relationship Managers to deliver exceptional customer service and achieve business targets
• Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
• Provide coaching and mentorship to team members to enhance their skills and professional development
• Collaborate with other departments to ensure seamless cross-functional coordination and delivery of services
• Monitor team performance, identify areas for improvement, and implement corrective actions as needed
• Contribute to the development and implementation of policies, procedures, and best practices within the Treasures segment

Requirements

• Experience in a similar leadership role within the banking or financial services industry
• Proven track record of successfully managing and motivating a team to achieve business objectives
• Strong interpersonal and communication skills, with the ability to effectively interact with clients and stakeholders
• Analytical and problem-solving skills to identify and address customer needs and operational challenges
• Proficient in using relevant banking and customer relationship management systems
• Ability to work collaboratively in a team environment and across different departments

Location:

Mumbai

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time