Vice President, Production Services Infrastructure Support

BNY; Maharashtra; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

BNY invites applications for a Vice President, Production services Infrastructure Support to join our Pune-based Production team. This role focuses on delivering AI capabilities, managing demand, and coordinating across engineering and production services while upholding enterprise standards.

Key responsibilities include governance alignment, change management, risk oversight, and reporting on KPIs/KRIs. Strong coordination, analytical thinking, and ownership are essential.

Qualifications

• Experience in network infrastructure, operations, or enterprise infrastructure environments.
• Experience coordinating cross-functional delivery in a controlled tech environment.
• Knowledge of governance, risk, and KPI/KRI tracking.

Responsibilities

• Deliver high-complexity AI capabilities and transformation.
• Coordinate delivery across engineering and production services to support AI use cases.
• Track progress, risks, and portfolio status; report and escalate as needed.
• Drive adoption, communications, and community-building for AI capabilities.

Skills

Network infrastructure

AI agents

LLMs

MLOps

Stakeholder management

Governance

Change management

Incident/change management

Risk & controls

Cross-functional leadership

Tools

AI Hub tools

GCP

Job description

Job Description

We’re seeking a future team member for the role of Vice President, Production services Infrastructure Support to join our Production team. This role is located in Pune

We’re seeking a future team member for the role of Vice President, Production services Infrastructure Support to join our Production team. This role is located in Pune

In this role, you’ll make an impact in the following ways:

• Deliver high-complexity, re-usable AI Capabilities and AI transformation to achieve efficiencies with SMEs within the teams.
• Manage AI demand intake and help prioritize work against business, operational, resiliency, and control needs.
• Coordinate delivery across engineering, production services, architecture, and relevant stakeholders to support execution of approved AI use cases.
• Track progress, dependencies, risks, issues, KPIs/KRIs, and portfolio status; provide regular reporting and escalation.
• Support governance processes to ensure AI initiatives align with enterprise standards, controls, and risk expectations.
• Drive adoption and change management for delivered AI capabilities, including communications, enablement, and community-building activities.
• Measure and report business/operational impact and maintain visibility of outcomes versus plan.
• Provide Production support for AI solutions in conjunction with SMEs within the teams
• Implement critical Run-the-Bank (RTB) and new projects related to Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS).

To be successful in this role, we’re seeking the following:

• Strong knowledge and experience working in Network infrastructure, Network operations, or enterprise infrastructure environments.
• Technical depth: AI agents, LLMs, MCP, MLOps, data/platform architecture
• Experience in engineering, production services, service management, or technology program/delivery leadership.
• Experience coordinating cross-functional delivery and stakeholder management in a controlled technology environment.
• Familiarity with monitoring, incident/problem/change management, operational resiliency, and performance reporting.
• Strong understanding of governance, risk, compliance, and control requirements for enterprise technology initiatives.
• Experience implementing the Agentic AI solutions for the infrastructure teams
• Demonstrated success driving AI or data-driven solutions from idea through implementation and adoption.
• Strong analytical, strategic thinking, and execution capabilities.
• Communicates clearly and often to relevant stakeholders.
• Executes with speed and order, with strong ownership and follow-through.
• Operates with a strong control focus and sound risk awareness.
• Collaborates across teams, influences without hierarchy, and supports a learning culture.
• Challenges status quo appropriately while driving continuous improvement.
• 10 -12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus
• Experience supporting automation, analytics, or AI-enabled operational improvement initiatives.
• Knowledge of governance, risk/control, and KPI/KRI tracking in enterprise technology environments.
• Strong communication and change/adoption capability across broad stakeholder groups.
• Experience in financial services or another regulated industry.
• Familiarity with AI use cases relevant to infrastructure, operations, and service management.
• Experience defining KPIs, business cases, and value realization frameworks for enterprise technology initiatives.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.