Specialist, Production Services Application Support Analyst II

BNY; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BNY is seeking a Senior Specialist, Production Services Application Support Analyst to join our Engineering team in Pune. The role focuses on end-to-end production support for BI platforms (Jasper, Tableau, Power BI), incident management, and coordination with infra, DBA, and app teams to ensure reliable operations.

You will monitor application health, handle on-call rotations, and contribute to AI-driven automation initiatives while supporting platform migrations and modernization efforts.

Qualifications

• Experience with production support and incident triage.
• Knowledge of BI/analytics tool ecosystems (e.g., Jasper, Tableau, Power BI) is a plus.
• Experience with AI-driven automation and SRE fundamentals is desirable.

Responsibilities

• Provide end-to-end production support for BI platforms (Jasper, Tableau, Power BI).
• Triage incidents, perform RCAs, and coordinate resolution with cross-functional teams.
• Coordinate changes, deployments, and DR drills; monitor health of applications and systems.

Skills

Python scripting

Shell scripting

CI/CD pipelines

GitLab

Tools

Splunk

AppDynamics

CloudProber

Moogsoft

Job description

Job Description

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.

Job Description

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
• Willingness to work in shifts and weekend/holidays
• Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
• Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
• Support Infrastructure and Interfacing applications changes.
• Provide on-call support on rotational basis.

To be successful in this role, we’re seeking the following:

• Drive environment stability across QA, UAT, and Production
• End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI
• Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)
• Collaborate with infra, DBA, and app teams for end-to-end issue resolution
• Support platform migrations, decommissioning, and modernization initiatives using AI capabilities
• Strong SRE mindset with focus on availability, reliability, and observability
• Exposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool
• Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab)
• Automate and optimize deployment, release, and RFC processes
• Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.