Vendor Order coordinator

GTT; Maharashtra; On-site; INR 600,000 - 850,000; Full time

Job summary

GTT seeks a Vendor Coordinator in Maharashtra, India, to manage circuit orders from placement through completion. You will liaise with vendors, project managers, and service delivery teams to ensure timely, accurate delivery and documentation.

The role requires strong English communication, proactive problem‑solving, and familiarity with MS Office. Night shifts apply; full‑time employment with overseas business‑hour coordination.

Qualifications

• Bachelor's degree recognized by government (full‑time).
• Education gap max 2 years between 10th and graduation.
• Experience in telecommunications with Europe/US markets preferred.
• Excellent written and verbal English communication.

Responsibilities

• Place orders with vendors for circuits and track orders to completion.
• Coordinate with vendors, Project Managers, Service Delivery Coordinators, Engineers and Management.
• Communicate delivery progress to stakeholders throughout the lifecycle.
• Plan vendor installations with customer site contacts and ensure documentation is complete.
• Support and advise delivery team; escalate to manager when needed.

Skills

English communication

Proactive mindset

Presentation skills

Analytical thinking

Adaptability

Continuous improvement

MS Office proficiency

Education

Bachelor's degree

Telecommunications degree (preferred)

Tools

Outlook

Word

Excel

PowerPoint

Visio

Job description

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software‑defined networking and security technologies.

Position Title

Vendor Coordinator

Location

Maharashtra, India

Job Profile

FLSA Status: (Americas Only)

Department: Service Delivery

Role Summary

The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow‑up of delivery progress. Efficient and timely coordination of vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope/Supervision

The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators.

Duties And Responsibilities

• Responsible for all deliveries assigned to him/her.
• Manage third party resources ensuring that the customer’s orders are delivered on time and to the specified quantity and technical requirements.
• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.
• Direct planning of vendor installations with customer site contacts.
• Ensure vendor handover documentation is provided and accurate.
• Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.
• Provide support and advise to other members of the delivery team as needed.
• Proactively escalates to manager when needed.

Required Experience/Qualifications

• Certificate of Bachelor's degree recognized by the government or possession of an equivalent qualification recognized by UGC/AICTE/NAAC/DTE. This should be a full‑time degree course recognized by the Central/State Government of India.
• Education gap should be a maximum of 2 years, if any, between 10th and graduation.
• Candidates must not have any pending attendance requirement with the college.
• Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.
• Excellent written and verbal communication skills in English. Additional European languages are a plus.
• Ability to present ideas and facts in a convincing way gaining commitment and support.
• Proactive nature. Anticipates and analyses problems then determines appropriate solution or alternative.
• Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the big picture.
• Ability to remain flexible and perform effectively in changing environments.
• Personal focus on continuous improvements.
• Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio.

Desirable Experience/Qualifications

• Bachelor’s degree or higher degree, preferably in telecommunications field.
• Telecommunications experience in Service Delivery or NOC.
• Knowledge of telecommunications networks including IP/Packet Transmission.

Hours/Travel/Shift

Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday – Friday during US or European business hours.

Any candidate that has participated in any GTT Interview process in the last 9 months is not eligible.

Core Competencies

Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.

Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.

Operational Excellence: Understanding the system‑driven processes for consistency and scalability. Ability to re‑focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement (Americas Only)

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.