UX Design Leader (AI / Agentic Experience Design)

Tata Consultancy Services; Hyderabad, Delhi, Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Tata Consultancy Services seeks an experienced UX Design Leader to shape the vision and strategy for enterprise AI products and platforms. You will lead cross-functional design teams across web, mobile and embedded experiences to deliver cohesive, scalable solutions.

The role emphasizes research-led design, trust and transparency in AI, and expanding the enterprise design system. You will establish UX metrics and work with leadership to drive measurable outcomes.

Qualifications

• 12+ years in UX / product design, including 5+ years leading design teams for enterprise-scale digital products or platforms.
• Proven portfolio of complex enterprise experiences shipped end to end research, strategy, interaction design and measurable outcomes.
• Set the UX vision, strategy and experience principles for the enterprise digital and AI portfolio, and align them with business and product roadmaps.
• Lead design of AI-powered and agentic experiences — conversational interfaces, copilots, assistants and agent hand-offs — covering intent, feedback, error recovery, explainability and human control.
• Define interaction patterns for trust and transparency in AI: confidence cues, source/citation display, human-in-the-loop approvals, graceful failure and escalation.
• Drive a research-led culture — user interviews, contextual inquiry, usability testing, journey mapping and experimentation — and turn insights into prioritised design decisions.
• Own and scale the enterprise design system (components, tokens, patterns, guidelines) for consistency across web, mobile and embedded experiences.
• Establish UX metrics (task success, time-on-task, SUS / CSAT, adoption, AI response acceptance) and report experience outcomes to leadership.

Responsibilities

• Set the UX vision and strategy for enterprise AI portfolio.
• Lead design of AI-powered experiences and agentic interfaces.
• Scale design system across platforms (web, mobile, embedded).
• Drive research and translate insights into prioritised design decisions.
• Collaborate with product, engineering and leadership to deliver measurable UX outcomes.

Job description

I am currently working with TCS and seeking for an UX Design Leader (AI / Agentic Experience Design)

We believe that your skills and expertise are a better match for the skills we are looking for.

• 12+ years in UX / product design, including 5+ years leading design teams for enterprise-scale digital products or platforms.
• Proven portfolio of complex enterprise experiences shipped end to end research, strategy, interaction design and measurable outcomes.
• Set the UX vision, strategy and experience principles for the enterprise digital and AI portfolio, and align them with business and product roadmaps.
• Lead design of AI-powered and agentic experiences — conversational interfaces, copilots, assistants and agent hand-offs — covering intent, feedback, error recovery, explainability and human control.
• Define interaction patterns for trust and transparency in AI: confidence cues, source/citation display, human-in-the-loop approvals, graceful failure and escalation.
• Drive a research-led culture — user interviews, contextual inquiry, usability testing, journey mapping and experimentation — and turn insights into prioritised design decisions.
• Own and scale the enterprise design system (components, tokens, patterns, guidelines) for consistency across web, mobile and embedded experiences.
• Establish UX metrics (task success, time-on-task, SUS / CSAT, adoption, AI response acceptance) and report experience outcomes to leadership.