User Experience Manager

Meesho; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Equity compensation

Medical insurance

Parental support

Job summary

Meesho is seeking a Manager - User Experience: F&E to reshape a function that touches every Meesho order, with full autonomy over team structure and roadmap. You will work at the intersection of scale and zero-to-one building, engaging with senior leadership on one of Meesho's top bets.

You will lead a pod of 10–15 builders, champion operational excellence, and shape how customers experience fulfillment and post-order processes in India’s largest value e-commerce network.

Qualifications

• Leadership experience in managing teams (min. 1 year).
• 3–5 years overall experience in management consulting, strategy & ops, or startup/tech environment.
• Strong analytical and structured problem-solving skills.

Responsibilities

• Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise.
• Post-order experience — returns, refunds, and how fast/painlessly they resolve.
• Customer support — treating support volume as a signal to fix root causes, not just a queue to clear.
• The fast delivery network bet — reimagining what 'fast' means for value e-commerce, and what infrastructure/network changes get us there.
• A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers).

Skills

Team leadership

Analytical thinking

Stakeholder management

Ownership & action bias

Education

B.Tech/MBA

Job description

Manager - User Experience : F&E

About the Team

You will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users. From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.

About the Role

This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.

What You Will Do

• Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
• Post-order experience — returns, refunds, and how fast/painlessly they resolve
• Customer support — treating support volume as a signal to fix root causes, not just a queue to clear
• The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there
• A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers)

What You Will Need

• B.Tech/MBA from a premium institute preferred
• 3–5 years overall experience; 1+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
• Proven experience leading teams (min. 1 year managerial experience)
• Strong analytical and structured problem-solving skills
• High ownership, strong bias for action, comfortable with ambiguity
• Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership
• Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We’re not just a platform; we’re your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission: Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

• We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment.
• Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness.
• This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
• To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance.
• Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace.
• Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

In compliance with the Rights of Persons with Disabilities Act, 2016 , we uphold the following principles:

Equal Opportunity : We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.

Accessible Workplace : Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.

Inclusive Hiring Process : We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request.

Support & Confidentiality : A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information.

Awareness & Inclusion : We conduct awareness programs to promote a culture of inclusivity across the organization.

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential.

Experience Level

Mid Level