US Staffing- Assistant Manager

TekWissen LLC; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

TekWissen Group in Bengaluru is seeking a US Staffing- Assistant Manager to lead client management and team operations in a full-time, on-site role. The incumbent will align with US clients, manage VMS access, and drive SLA-compliant staffing performance, while coordinating with program specialists and HR.

The role requires 11+ years of experience, willingness to work US shifts, and strong leadership to ensure single-point-of-contact efficiency across client engagements.

Qualifications

• 11+ years of experience in staffing or US staffing environments.
• Location Bengaluru.
• Willingness to work US shift and in office.

Responsibilities

• Monthly reporting metrics presentations to management and clients.
• Establish TekWissen among top 3 vendors for each client.
• Manage user access to VMS tool and audit monthly.
• Ensure complete and accurate client information and scorecards for SLAs.
• Decide markup and consultant pay rates as needed.
• Coordinate client audits with onboarding and keep stakeholders updated.

Skills

People management

Power BI

Vendor management

Client relationship

Tools

VMS tool

ATS

Power BI

Job description

Overview: TekWissen Group is a workforce management provider throughout India and many other countries in the world.

Position: US Staffing- Assistant Manager
Location: Bengaluru
Job Type: Full Time

Work Mode: Work from Office
Work Timings: US Shift
Experience: 11+ years

Client Management:

• Monthly reporting metrics presentation (Client and team members performance) about each client to management team.
• Establish TekWissen among TOP 3 vendors with every client we are supporting.
• Manage all users who needs to have access to VMS tool and do audit on monthly basis.
• Complete understanding of Score card so we are meeting all the SLA s.
• Can decide on the markup and payrate of the consultant based on the situation.
• Updated client presentation upload in ATS and keep it updated from time to time.
• Ensure that it has all the required information such as Client details, types of requirements, Labor category we are supporting, Labor category we are not supporting, Locations, Markup/or Bill rate model, BGV requirements etc.
• This will be used for internal training purpose with all the new comers including Program specialist in USA
• On PO confirmation who will reach out to the consultant
• Program specialist/AM/ Lead depending who has the bonding with the consultant.
• We need to have a single point of contact instead of multiple people jumping in.

Team Management

• Responsible for motivating team members and assessing their performance and evaluation on regular basis.
• Weekly metrics using Power BI will be shared.
• Oversee day-to-day teams operation and performance.
• Listen to team members feedback and resolve any issues or conflicts.
• Team capacity planning and analysis. Know the strength and weakness of each team member and see how we can have a right team for each client. (Example: 5 requirements/ week- 1 recruiter)
• Develop and implement action items to drive production and quality from every team/client.
• In absence of leads/AM, DM has to deal with the day-to-day work of AM.
• Incase team do not have enough requirements to work, get requirements from other team so that everyone is engaged.

Other Responsibilities:

• Fulfill the responsibility when Program Specialist (USA) or AM-India is not present. (Ex: OOO, Vacation, After office hours)
• Ensure that all the teams are following governance (Internal process, internal audits, submissions)
• Any hiring needs request needs to be sent to Manager (Program Manager and AGM) and HR
• Any client audits needs to be handled by coordinating with onboarding team. Update the client and internal team once the audit is completed.
• Double confirm the rate with onboarding team, especially if it is C2C.
• Participate in hiring efforts and interviews of internal employees.
• Leave approvals will be given by AMs for all the Lead and team members.
• Ensure that only team members who are supporting should be there in Group email id.
• OOO update properly - whom to reach out with all necessary details internally and externally.
• Maximum response time from the time we have received the email should not cross 40 min.
• Provide proper communication to Program Specialist on their request on a timely manner.
• Have a weekly or biweekly meeting with Program Specialist-USA and AM/Leads to find challenges internally or externall

TekWissen Group is an equal opportunity employer supporting workforce diversity.