US Payroll -Senior Associate SAP/Workday/ADP (Kochi)

Strada; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave

Retirement plans

Learning opportunities

Job summary

Strada in India is seeking a payroll/HRIS specialist to process payrolls and HRIS activities with precision and timeliness. You will deliver accurate salaries, respond to client queries, and continuously learn Strada's systems and procedures.

You will own quality control, support SLA targets with WFM, and act as the main contact for both onshore and offshore teams, driving improvements and ensuring compliant operations.

Qualifications

• Experience in payroll processing and HRIS tasks.
• Strong accuracy and ability to meet TAT.
• Proficient in SAP/Workday/ADP.
• Proficient in MS Word and Excel.
• Excellent customer communication.

Responsibilities

• Process payrolls and HRIS tasks meeting specified TAT and accuracy levels.
• Provide efficient payroll/HRIS service ensuring timely salary payments.
• Respond to external customer requests, queries and complaints.
• Pursue learning opportunities to stay updated on Strada systems and procedures.
• Own and ensure quality and accuracy of daily operations.
• Support 100% SLA attainment through effective WFM.
• Serve as a single point of contact (SPOC) for clients.
• Champion process innovations and team improvements.
• Maintain process reports and related documents.

Skills

Customer communication

Team coordination

Attention to detail

Time management

Analytical skills

Education

Graduate degree

Diploma holder

Tools

SAP

Workday

ADP

MS Word

MS Excel

Job description

Join us on a journey of endless possibilities

At Strada, possibility isnt just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Role Summary :

• To process the payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
• To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
• To proactively seek learning opportunities to develop and maintain good knowledge of Strada Solution’s systems, clients and workflow and processing procedures.
• To take an active part in promoting your own training and development in all areas.
• To own and manage the quality and accuracy of operational task of the team.
• To support and help facilitate 100% SLA attainment for the team through effective WFM.
• Be a SPOC to the clients(Internal / External)
• Be the Innovation champion for the process and team.

Production

• Responsible For Processing And Meeting Targets Given For The Same
• Responsible For Second Level Verification Of Data If Required
• Providing Feedback On Quality Issues Found During Audits
• Responsible for timely escalation of production related issues
• Responsible For Maintaining Accuracy Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
• Calculates, prepares and transmits manual payments and third-party disbursements
• Coaches and advises team members on Systems and PC usage
• Suggests ways in which systems and procedures can be improved to enhance the business.
• Updating Process Related Reports and Documents

Compliances

• Ensuring ISMS Compliance Of The Team
• Adhering To Company Policies, Rules And Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
• Adhering to Work Timings, Leave Schedules

Key Experience

• Key experience
• 2 -5 years experience
• PC Literacy - SAP/Workday/ADP
• Graduate from any stream / Diploma Holder
• PC Literacy - Word and Excel (Basic Level)
• Track record of face to face, telephone and written contact with customers

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.