Us Mortgage Process Associate

ICE Data Services; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

ICE Data Services in Pune, India is seeking professionals for production administration and data validation roles. You will validate document recognition, ensure data extraction accuracy, and perform data integrity checks while following SOPs and meeting SLAs.

The role emphasizes attention to detail, strong English communication, and the ability to work across multiple tasks and shifts to ensure quality and timely delivery in mortgage-related data processing.

Qualifications

• Bachelor’s degree or academic equivalent is required.
• 3–6 years of mortgage lending experience or equivalent processing/quality control background.
• Strong proficiency with MS Office tools (Excel/Word) used for data validation and reporting.
• Excellent English communication and meticulous attention to accuracy are essential.

Responsibilities

• Validate document recognition and data extraction.
• Perform data integrity checks on extracted data.
• Follow standard operating procedures and meet defined SLAs.
• Engage with management to overcome obstacles to service delivery.
• Ensure data security is maintained.

Skills

Attention to detail

Time management

Organizational skills

English communication

Work under pressure

Efficient worker

Mortgage document terminology

Education

Bachelor’s degree or academic equivalent

Tools

Microsoft Office

Excel

Word

Windows

Keyboard shortcuts

Job description

Primary Duties and Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures.
• Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout.
• Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits.
• Meet the Quality and Productivity target on a daily basis.
• Subject Matter Expert for the process.
• Perform regular analysis and take performance improvement initiatives, independently.
• Management and Tracking of Workflow Queue
• Prepare and Conduct Training
• Maintain Job aid and SOP.
• Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc.
• Perform POC related analysis and validation tasks.
• Respond to associates escalations.
• Troubleshoot issues reported by team members.
• Ability to work in 24 / 7 shifts.

Qualifications, Experience & Skills

Preferred skills

• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.

Education & Experience

• Bachelor’s degree or academic equivalent.
• 3 to 6 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

ICE is an equal opportunity and affirmative action employer. We celebrate diversity and are building a team that represents a variety of experience, perspectives, and skills. We encourage people from all backgrounds to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.