Urgent Hiring For Service Delivery Manager

Future Businesstech; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Future Businesstech India Pvt Ltd invites applications for the role of Service Delivery Manager in Bengaluru. You will oversee delivery of IT hardware services, ensure SLAs and KPIs, and lead onsite and remote support teams to provide efficient service.

The ideal candidate holds graduation in IT hardware or CS, 4–6 years’ experience with at least 2 years in managing service teams, and strong communication across English, Kannada and Hindi. Certifications like CompTIA A+/CCNA are preferred.

Qualifications

• Graduation in IT Hardware, Computer Science, Electronic and Communication.
• 4-6 Years of work Experience, including 2+ years of proven experience in Managing Service Team.
• Excellent written and verbal communication to interact with Clients, Vendors, and Internal teams.
• Multi Language like: English, Kannada, Hindi
• Problem Solving Skills.
• Strong attention to detail and organizational skills.
• Sense of urgency.

Responsibilities

• Oversee the delivery of IT hardware services including break-fix support, IMACD (Install, Move, Add, Change, Dispose), and warranty services.
• Ensure compliance with agreed service level agreements (SLAs), KPIs, and contractual obligations.
• Lead daily operations of onsite and remote support teams to deliver efficient and timely service.
• Act as the single point of contact (SPOC) for clients regarding service performance and issue resolution.
• Conduct regular service reviews and present performance reports to clients.
• Manage, mentor, and motivate service engineers, field technicians, and support staff.
• Develop training plans to improve team competency in managing hardware services and customer interactions.
• Continuously evaluate and improve service delivery processes and tools.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong understanding of IT hardware (servers, desktops, laptops, networking devices) and related support processes.

Skills

Multilingual communication

Client liaison

Team leadership

Problem solving

Attention to detail

Urgency prioritization

Education

Bachelor's degree in IT Hardware/Computer Science/Electronic & Communication

CompTIA A+

Microsoft Server Certification

CCNA

Tools

MS Project

Job description

About Future Businesstech India Pvt Ltd :

Future is an IT consulting firm that specializes in the Design, Implementation, and Support of all Information Technology related systems with a clear focus on Business Value. Established in 1990, We have grown to support over 5,000 Organizations in various Industries and Sectors such as: IT/ITES, Financial Services, Construction, Retail, Defence, Government, Charitable and Non-Profit Organizations.

We are a PAN India Organisation with Headquarter in Bengaluru and branches across Mumbai, Chennai, Pune and Ahmedabad.

Our major tie-up with HP, HPE, Microsoft, Cisco, VMware Broadcom, Juniper, Fortinet, and Schneider etc.. enables us to deliver Best-of-Breed Digital Transformation Solutions that uses the right mix of consulting, Design, Technologies, Products, Services and Financial models to help our client stay ahead of competition. Visit our website to know more about us: https://www.futurebiztech.com

Job Title: Service Delivery Manager

Vacancies: 1 (One)

Location: Bangalore

Roles & Responsibilities :

• Oversee the delivery of IT hardware services including break-fix support, IMACD (Install, Move, Add, Change, Dispose), and warranty services.
• Ensure compliance with agreed service level agreements (SLAs), KPIs, and contractual obligations.
• Lead daily operations of onsite and remote support teams to deliver efficient and timely service.
• Act as the single point of contact (SPOC) for clients regarding service performance and issue resolution.
• Conduct regular service reviews and present performance reports to clients.
• Manage, mentor, and motivate service engineers, field technicians, and support staff.
• Develop training plans to improve team competency in managing hardware services and customer interactions.
• Continuously evaluate and improve service delivery processes and tools.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong understanding of IT hardware (servers, desktops, laptops, networking devices) and related support processes.

Required Qualification, Experience and Skills :

• Graduation in IT Hardware, Computer Science, Electronic and Communication.
• 4-6 Years of work Experience, including 2+ years of proven experience in Managing Service Team.
• Excellent written and verbal communication to effectively interact with Clients, Vendors, and Internal teams.
• Multi Language like: English, Kannada, Hindi
• Problem Solving Skills.
• Strong attention to detail and organizational skills.
• Sense of urgency.
• MS Project

Certifications (Preferred) :

• CompTIA A+N+
• Microsoft Server Certification
• CCNA

www.futurebiztech.com