Unix SQL Application Support Analyst

Citi; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi is hiring an Apps Support Intmd Analyst in Pune to provide technical and business support for Citi applications. You will field issues, deliver short-term resolutions, and coordinate with technology partners for long-term remediation.

The role requires Unix and SQL proficiency, strong communication, and the ability to work with traders, users, and internal tech teams. You will participate in releases, tests, and documentation while maintaining process standards and risk awareness.

Qualifications

• 3-7 years of experience in apps support or related roles.
• Mandatory Unix and SQL proficiency.
• Understanding of apps support procedures and related technical areas.
• Experience with process improvements and standardized practices.
• Basic business knowledge of financial markets and products.
• Familiarity with problem management tools and ticketing systems.
• Strong communication and diplomacy skills to interact with stakeholders.

Responsibilities

• Provide technical and business support for Citi applications.
• Field issues from stakeholders, provide short-term resolutions and coordinate with tech partners for remediation.
• Understand how apps support areas integrate to meet business goals.
• Act as liaison between users, traders, technology groups and vendors.
• Participate in application releases, testing, and post-release checks.
• Develop and maintain technical support documentation and risk assessments.
• Assess risk in business decisions and escalate control issues transparently.
• Share information across teams and contribute to stability, efficiency, and effectiveness initiatives.

Skills

Unix

SQL

Communication

Interpersonal skills

Problem management tools

Education

Bachelor's degree or equivalent

Tools

Issue tracking tools

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3- 7 years experience
• Technical skillset- Mandatory- Unix and SQL
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

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