Oracle, Unix and Linux Support Analyst - Assistant Vice President

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking a seasoned Apps Support Sr Analyst to provide technical and business support for Citi applications, ensuring stability and quality in daily operations.

The role requires strong Unix/Linux and Oracle DB skills, experience with monitoring tools (ITRS, AppDynamics) and the ability to drive releases and knowledge transfer across teams. Bachelor-level education is expected, with a focus on technology and applications support.

Qualifications

• 6-8 years of experience in an Application Support role.
• Strong knowledge of Unix and Linux operating systems.
• Expertise in Oracle and other relational databases and SQL queries.
• Experience with application monitoring tools like ITRS and AppDynamics.
• Experience installing, configuring or supporting business applications.
• Proficiency in some programming languages and willingness to learn.

Responsibilities

• Provide technical and business support for Citi applications.
• Maintain and support applications and operating environments.
• Perform start of day checks and regional handovers.
• Engage in application releases from development to production.
• Develop and maintain technical support documentation.

Skills

Unix/Linux

Oracle databases

Programming languages

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

ITRS

AppDynamics

Job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Provide technical and business support for users of Citi applications.
• Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
• Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Perform start of day checks, continuous monitoring and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalte to business and technology management in a timely manner.
• Ensure that storage and archiving procedures are in place and functioning correctly.
• Formulate and define scope and objectives for complex application enhancements and problem resolution.
• Review and develop application contingency planning to ensure availability to users.
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engage in post implementation analysis to ensure successful system design and functionality.
• Consider implications of the application of technology to the current environment.
• Identify risks, vulnerabilities and security issues; communicate impact.
• Ensure essential procedures are followed and help to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
• Act as advisor or coach to new or lower level analysts.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
• Actively involve in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Perform other duties and functions as assigned.
• Operate with a limited level of direct supervision.
• Exercise independence of judgement and autonomy.
• Act as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation, safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 6-8 years experience in an Application Support role.
• Good knowledge of Unix, Linux based operating systems.
• Expertise in Oracle and other relational databases along with related database queries.
• Good knowledge of application monitoring tools like ITRS and performance monitoring tools like AppDynamics.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholder.

Education

Bachelor’s/University degree or equivalent experience.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.