L2 Application Support Engineer - Java and SQL

Citigroup Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Citigroup Inc. in Pune is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications, field issues, and coordinate remediation with technology partners.

You will help understand how app support areas integrate to drive business goals and act as liaison between users, traders and internal tech groups. The role requires knowledge of UNIX scripting, Oracle/SQL, basic Java, deployment tools, and monitoring platforms.

Qualifications

• 4-9 years of experience in Applications Support or similar roles.
• Experience with banking applications and regulatory awareness.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide technical and business support for Citi applications.
• Field issues from stakeholders and coordinate long-term remediation with technology partners.
• Understand how apps support integrates to meet business goals.
• Act as liaison between users, traders, internal tech groups and vendors.
• Participate in disaster recovery testing and application releases.
• Develop and maintain technical support documentation.
• Assess risk in technology applications and promote compliance.

Skills

UNIX Shell scripting

Oracle/ORAAS

SQL

Java basics

Deployment tools

Autosys

Monitoring tools

DevOps tools

Banking domain

Software development best practices

Problem management / issue tracking

Education

Bachelor’s degree or equivalent experience

Tools

GitHub

TeamCity

Ansible

Docker/Kubernetes

uDeploy/Harness

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-9 years of experience.
• Technical skills
• UNIX Shell scripting
• Database – Oracles/ORAAS, SQL
• Basic OOPS Concepts in Java
• Deployment – Scripting or Tool knowledge (uDeploy/Light Speed Enterprises)
• Scheduler (Autosys Preferred) knowledge
• Monitoring Tool (ITRS/Splunk/AppDynamics/ELK/Grafana)
• Knowledge/Experience:
• Rich experience in Banking Domain
• Knowledge of software development best practices and documentation.
• Knowledge/ experience of problem Management/Issue Tracking and Reporting using Tools
• Basic Knowledge of devops tools (GitHub, TeamCity, Ansible, Docker/Kubernetes, uDeploy/Harness) is advantageous

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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