UIPath Support Engineer

Mheducation; Karnataka; On-site; INR 900,000 - 1,500,000; Full time

Job summary

McGraw Hill is seeking an experienced UiPath Support Engineer to drive RPA initiatives within the Global Technology Services Organization. You will automate business processes, troubleshoot automations, and ensure high-quality delivery across cross-functional teams.

The role requires UiPath Studio/Orchestrator expertise, AI/ML awareness, and experience with API integration in an agile or offshore model. This is a full-time position based in India with McGraw Hill’s publishing domain focus.

Qualifications

• Degree in MIS/CS or equivalent.
• UIPath certification is required.
• Minimum 5 years of experience in deploying Enterprise Business Systems.
• Experience implementing large-scale automations with RPA.
• Expertise in UiPath Studio and Orchestrator.
• Knowledge of Document Understanding and ML models.
• Experience with screen scraping, data scraping, and UI automation selectors.
• API experience with REST/SOAP and error handling.
• Develop and test automation workflows following best practices.
• Experience with offshore/outsourcing development and support models.
• Background in Publishing/Media & Entertainment is desirable.
• Project management, lean, six-sigma experience is a plus.
• Ability to work cross-functionally in agile or hybrid environments.

Responsibilities

• Review and analyze business/IT processes; gather requirements via interviews/workshops.
• Build and support Automations (BOTS) to meet business needs.
• Identify underlying issues and implement best-practice solutions.
• Ensure Automations meet quality and business expectations.
• Define impacts of new technology on processes and organization.
• Collaborate with business teams on change management impacts.
• Troubleshoot automations and implement permanent fixes.

Skills

UiPath Studio

Orchestrator

UI Automation

Data scraping

APIs REST/SOAP

Troubleshooting

Agile

Education

Bachelors in MIS/CS

Tools

UiPath Orchestrator

APIs REST/SOAP

Document Understanding

Job description

Overview

Make an Impact!

Do you enjoy testing the limits of possibility? At McGraw Hill, our UiPath Support Engineer

drives progress and helps build the future of learning. If you have the passion and technical expertise to thrive in an innovative and agile environment, we want to learn more about you.

How can you make an Impact?

This critical role within the Global Technology Services Organization is responsible for delivering innovative solutions across the McGraw-Hill Robotic Process Automations landscape including. This role is responsible for automating business requirements or mundane processes at McGraw-Hill’s Robotic Process Automations (RPA) Department and will interact to other departments of McGraw-Hill’s Order to Cash, Sales force (CRM), Integrations, Oracle Fusion applications for Finance and PDH.

What can you expect from the position?

• Conduct reviews and analysis of business and information technology processes and solicits client requirements through interviews, workshops and/or existing systems documentation or procedures.
• Build & support Automations (or BOTS), as RPA engineer to support McGraw-Hill’s RPA business and technical requirements.
• Determine underlying issues to common business problems and use appropriate influencing, negotiation, and change management techniques to implement best practice solutions.
• Responsible for the quality of the Automations delivered and ensuring it meets business expectations.
• Responsible for defining and communicating the process and organizational impacts of the new technology solution.
• Work with the business teams to understand organizational & business process change management impacts due to the new technology.
• Troubleshoot existing automations and implement permanent fixes to the bugs identified

Experience & Education skills

• Degree in Management Information Systems / Computer Science (or equivalent)
• Certification - UIPath or equivalent Robotic Process Automation tool
• Minimum 5 yrs. of experience implementing Enterprise Business Systems in large global organizations.
• Prior implementation of large-scale automations by utilizing Robotic Process Application is required, multiple implementations preferred. Artificial intelligence (AI) and Agentic AI experience are a plus.
• Multiple years of large-scale automations experience are preferred.
• Expertise in UiPath Studio, Orchestrator and administrator activities
• Thorough knowledge on Document Understanding, Machine Learning Models
• Experienced in Utilize screen scraping, data scraping, and UI automation selectors to interact with applications
• API (REST, SOAP Etc.,) Experience and Exception Handlings
• Develop and test automation workflows with best practices
• Develop reusable components where applicable Production support provided for process delivered
• Thorough understanding of Automations development and testing lifecycle, preferably working in Offshore/Outsourcing development and support models.
• Background in the Publishing or Media & Entertainment industry (or similar) is desirable.
• Preferred but not mandatory: Project management, lean, six-sigma experience
• Ability to work cross-functionally in agile or hybrid environments

Soft Skills

• Proven analytical, decision making & judgment skills, leadership, interpersonal and negotiation skills
• Excellent communication and stakeholder-management abilities
• Strong attention to detail and structured thinking

Why work with us?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.

As an education innovation company, we’re proud to play our part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we’ll impact the world.