TTSE CASC - Calicut

PeopleStrong; Kerala; On-site; INR 350,000 - 470,000; Full time

Job summary

PeopleStrong in India seeks a Civil Engineering professional to lead KRA development for applicators and drive training programs for white cement applications across the assigned sales area.

The role concentrates on customer service, demand generation, handling quality complaints, CRM activities, and ongoing team training with coordination between projects personnel and distributors for new product introductions.

Qualifications

• Diploma/B.Tech or M.Tech in Civil Engineering required.
• Experience with training and development in construction materials is a plus.
• Strong customer service and communication skills.

Responsibilities

• KRA1 Development of applicators for white cement applications; training & development of new applicators.
• KRA2 Customer service: enhance loyalty and satisfaction; visit sites to supervise execution.
• KRA3 Demand generation: organize meetings and events, promote products; sample casting and promotions.
• KRA4 Attending Customer Quality Complaints: resolve issues; site visits; coordinate testing with R&D.
• KRA5 CRM: monitor competitors; provide technical support; organize visits and training.
• KRA6 Training: conduct team trainings on white cement applications and products.

Education

Diploma B.tech+M.tech Diploma In Civil Engineering

Job description

Skills

Skill

Diploma B.tech+M.tech Diploma In Civil Engineering

CERTIFICATION

Job Description

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Development of applicators

• Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area.
• Implementing Vikas schedules
• Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level.

KRA2 Customer service:

Customer service by providing effective customer care to enhance customer loyalty & satisfaction

• Visiting & supervising sites for better execution of job
• Finding solutions to the customers problems & issues
• Attending product & execution related complaints

KRA3 Demand generation

• Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan
• Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential
• Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval
• Providing handy samples of various white cement applications, new products to retail team for promotion through retail network
• Arranging samples of various finishes for trade exhibitions and customer awareness camps etc.
• Conducting purity campaigns to educate our customers and enhancing the brand image

KRA4 Attending Customer Quality Complaints:

• To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.
• Visit to site and physically examine the application sites.
• To organize testing of product through R&D.
• Feedback to Customer & CASC Head.
• Regular testing of product through independent laboratory.
• CRM

KRA5 CRM: CRM & appraising the management regarding competitors activities

• Organizing and conducting factory visits of applicators to ensure their loyalty
• Providing technical support to direct users & helping them in getting better quality for maintaining good relations
• Monitoring competitors product quality by collecting samples and sending the same to factory for analysis
• Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis
• Training
• Organizing and conducting training sessions for team members for white cement applications, new products
• Solving the product & applications related problems & queries of team members on a regular basis

KRA6 Training

• Organizing and conducting training sessions for team members for white cement applications, new products.
• Solving the product & applications related problems & queries of team members on a regular basis