Trust & Safety Senior Specialist

crewlia; India; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Bonus program

Learning stipend

Health benefits

Remote work

Job summary

Crewlia is seeking a Trust & Safety Senior Specialist to join our remote team. You will act as a trusted SME for cross-functional initiatives, turning client feedback into actionable process improvements while driving scalable solutions and owning complex projects from strategy to delivery.

We value data-driven decisions, high emotional intelligence, and collaborative teamwork. Enjoy fully remote work, flexible hours, and a bonus structure with ongoing learning and development benefits.

Qualifications

• Must be highly organized with strong prioritization skills.
• Proven de-escalation, problem-solving, and client relations experience.
• Track record in operations, project management, or client success.
• Excellent written, verbal, and asynchronous communication abilities.

Responsibilities

• Serve as trusted SME for cross-functional initiatives.
• Gather and act on client feedback to improve processes.
• Analyze workflows to identify bottlenecks and implement scalable solutions.
• Own complex projects from strategy through delivery.

Skills

Highly organized

De-escalation

Project management

Communication

Prioritization

Multi-tasking

Data-driven decisions

Emotional intelligence

Collaborative teamwork

Job description

We are actively seeking a results-driven Trust & Safety Senior Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Act as a trusted subject matter expert and advisor for cross-functional initiatives.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Analyze existing workflows to design, propose, and implement major process improvements.
• Take complete ownership of complex project execution, strategy, and final delivery.

Required Skills & Qualifications:

• Highly organized methodology with a strong ability to prioritize effectively.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Exceptional ability to manage multiple competing priorities simultaneously.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.