Trust & Safety Associate - Voice

Accenture PLC; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking a Trust & Safety Associate to join its content moderation and responsible AI initiatives. You will analyze user-generated content, review profiles, and help enforce client guidelines using specialized tools.

Ideal candidates have 1–3 years in customer support, strong attention to detail, and excellent communication. This role involves handling potentially disturbing content with professionalism in a dynamic team.

Qualifications

• 1–3 years of relevant experience in trust & safety or content moderation.
• Review and apply client guidelines to user-generated content.
• Demonstrate strong communication and analytical abilities.

Responsibilities

• Analyze and review user profiles, audio, video, and text content per guidelines.
• Investigate, escalate, or resolve issues flagged by users or systems.
• Stay updated on evolving policies and industry trends in content moderation.
• Assist in developing best practices for responsible AI and governance.

Skills

Content moderation

Customer support

Critical thinking

Attention to detail

Communication skills

Education

Any Graduation

Job description

Skill required:

User-Generated Content Moderation - Content Moderation

Designation:

Trust & Safety Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• Accentures Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.
• You will be responsible for analyzing and reviewing user profiles, audio, videos and text-based content andor investigating, escalating andor resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

What are we looking for?

• This role requires active participation in Accentures well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Roles and Responsibilities:

• Minimum 1-2 years of experience in customer support Chart and email
• Review, classify andor remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation andor responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and (insert language) skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Any Graduation

Any Graduation

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