Trust & Safety New Associate

Accenture PLC; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is seeking a Trust & Safety New Associate to support content moderation and responsible AI initiatives. You will analyze and review user-generated content across text, images, and video according to client guidelines.

The role emphasizes resilience, adherence to policies, and collaboration with the Trust & Safety team, with exposure to potentially disturbing content as part of ensuring online safety.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and ENGLISH skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends and responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on responsible AI topics.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.

Skills

Emotional resilience

English proficiency

Attention to detail

Critical thinking

Stress management

Education

Any graduation

Job description

Skill required

User-Generated Content Moderation - Content Moderation

Designation

Trust & Safety New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.

What are we looking for?

Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns. This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios.

Roles and Responsibilities

Role Details and Key Responsibilities: Review, classify and or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and or responsible AI regulations, governance, policy, and consulting work. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas. Analyze the model s responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERSTo the response according to client definitions and guidance. Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model s responses. Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications and Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and ENGLISH skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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