Trust & Safety Associate

TalentD; Hyderabad; On-site; INR 360,000 - 720,000; Full time

Job summary

Accenture's Trust and Safety team in India is seeking dedicated moderators to help keep online environments safe while supporting platform partners. You will review content across text, audio and video, apply client guidelines, and escalate issues as needed.

The role requires resilience, clear communication, and the ability to analyze information from multiple sources. You will work with cross‑functional teams to refine guidelines and contribute to responsible AI governance.

Qualifications

• Experience reviewing user-generated content under defined guidelines.
• Ability to work objectively and follow client policies.
• Strong written and verbal communication skills.

Responsibilities

• Analyze and review profiles, audio, video and text content; escalate or resolve issues.
• Classify and remove or engage with content per guidelines using provided tools.
• Stay updated on policies, AI governance and responsible AI changes.
• Investigate and relay complex content issues to the Trust & Safety team.
• Develop prompt strategies to test language models on sensitive topics.

Skills

Content moderation

Attention to detail

Critical thinking

Communication skills

Emotional resilience

Job description

Role Overview

Accenture's Trust and Safety team helps platform companies keep online content safe and improve their businesses. The team acts as an important line of defense, improving the quality and safety of online content while giving hands‑on job experience. Members also test, evaluate and challenge AI systems and platforms to improve their integrity, quality and safety, including generative AI.

Responsibilities

• Analyze and review user profiles, audio, video and text-based content, and investigate, elevate or resolve issues reported by users or flagged by the system.
• Review, classify, remove or otherwise engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with client policies, generative AI shortcomings, and changes in content moderation and responsible AI regulation, governance and policy.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to test large language models on responsible AI topics such as medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, refusal, or DISCLAIMERS according to client definitions, and collaborate with team members on responsible AI issues.
• Contribute to best practices and guidelines for content moderation and responsible AI governance and policy.

The role may expose you to objectionable or disturbing content, including flashing lights or contrasting light and dark patterns.

What We Are Looking For

• Active participation in Accenture's well‑being support program for the Trust & Safety community.
• Strong coping, emotional resilience and stress‑management skills.
• Excellent comprehension and communication skills in the required language(s).
• Ability to perform duties objectively, free from personal bias, in the best interest of client policies.
• Strong attention to detail, critical thinking and decision‑making skills.
• Comfort synthesizing and analyzing information from multiple streams.

Preferred Qualifications

• Familiarity with and passion for responsible AI, the internet, internet platforms and internet culture.
• Awareness of political and social situations in the relevant market and region being supported.