Content Moderation Associate

TalentD; Hyderabad; Presencial; INR 450.000 - 750.000; Jornada completa

Descripción de la vacante

Accenture's Trust and Safety team in Hyderabad seeks a content reviewer to support platform policies, safety, and responsible AI initiatives. You will review and classify content, analyze complex cases, and help shape guidelines for governance.

The role requires strong resilience, excellent communication, and the ability to work objectively with sensitive material. Participation in wellbeing programs is expected to support the team environment.

Formación

• Strong resilience and stress-management abilities.
• Excellent comprehension and communication skills.
• Ability to act objectively, without personal bias, in line with client policies.
• High attention to detail with analytical thinking.
• Strong critical thinking and decision-making capabilities.

Responsabilidades

• Review, classify, remove or act on content per client guidelines using specific tools and channels.
• Analyze and review user profiles, audio, video and text content; investigate, escalate or resolve issues flagged by users or system.
• Stay updated on client policies, AI shortcomings and changes in content moderation and governance.
• Investigate, resolve and relay complex content issues to the Trust and Safety team.
• Develop and run prompt strategies to test large language models on sensitive topics and assess responses for appropriateness.
• Collaborate with team to understand responsible AI issues from model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

Conocimientos

Resilience & stress-management

Clear communication

Objectivity & bias-free judgment

Attention to detail

Critical thinking & decision-making

Descripción del empleo

Role Overview

Accenture is a global professional services company with strong capabilities in digital, cloud and security. Its Trust and Safety team helps platform companies improve the quality and safety of online content and supports responsible AI work, including systematic testing and evaluation of AI systems and platforms.

Responsibilities

• Review, classify, remove or otherwise act on content according to client guidelines, using specific tools and channels.
• Analyze and review user profiles, audio, video and text-based content, and investigate, **escalate or resolve** issues reported by users or flagged by the system.
• Keep up to date with client policies, generative AI shortcomings and changes in content moderation and responsible AI regulation and governance.
• Investigate, resolve and relay complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas, then assess responses for appropriateness and refusals.
• Work with team members to build a full understanding of responsible AI issues arising from model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

Because of the nature of the work, you may be exposed to objectionable or disturbing content, including flashing lights or contrasting light and dark patterns.

Skills and Attributes

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, free of personal bias, in the best interest of client policies.
• Strong attention to detail, critical thinking and decision-making.
• Comfort synthesizing information from multiple streams.

Participation in the Accenture well-being support program for the Trust and Safety community is required.

Preferred Qualifications

• Deep familiarity with and interest in responsible AI, internet platforms and internet culture.
• Cultural awareness of political and social situations in the market and region supported.