IND_75801200_Support Consultant II

BCD Travel; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

BCD Travel in Bengaluru, India seeks a Travel Consultant to professionally assist clients with travel arrangements and recommendations. You will respond to requests, confirm reservations, and provide current industry information to help clients travel smart.

The role requires strong customer service focus, problem solving, and clear communication in English. You will use GDS Sabre or Amadeus tools and join a diverse, inclusive workplace with accommodations as needed.

Qualifications

• Experience in a customer service-oriented role.
• Strong problem-solving and critical thinking.
• Ability to handle multiple priorities.
• Excellent communication skills, including English.

Responsibilities

• Appropriately guide and consistently provide consultation to the client.
• Search and confirm travel reservations for the client.
• Provide the client with industry information such as low fares, exchange costs and penalties.
• Use the appropriate BCD Travel tools and systems to complete requests.
• Perform follow-up as needed and within the time frame promised to the client.
• Maintain up-to-date knowledge and application of travel supplier rules.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

English proficiency

Tools

GDS Sabre

Amadeus

Job description

Search by Keyword or Location. When searching on location, enter the country’s full name in English, e.g. United Kingdom or Germany.

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Location:

IN, Bangalore, Office (SSC), India, APAC

Shape what's next with BCD

As a Travel Consultant, you are the face of our company. You’ll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Travel Agent, you will

• Appropriately guide and consistently provide consultation to the client
• Search and confirm travel reservations for the client
• Provide the client with the required industry information, such as low fares, exchange costs and penalties
• Use the appropriate BCD Travel tools and systems to complete requests
• Perform follow-up as needed and within the time frame promised to the client
• Maintain up-to-date knowledge and application of travel supplier rules

About you

• Experience in a customer service-oriented position
• Excellent problem solving and/or critical thinking skills
• Ability to handle multiple priorities simultaneously
• Effective communication skills also in English
• Skills on travel industry systems GDS Sabre, Amadeus

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].