IND_75801200_Support Consultant II

Bcd-e53600d2; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

BCD Travel seeks a Travel Consultant to be the face of our company, delivering expert travel consultation and reservations for current and new clients. You will communicate clearly, respond to requests, and help clients travel smart and achieve more.

If you communicate effortlessly and put customer service first, read on. You will guide clients, confirm reservations, and provide industry information including fares, penalties, and exchange costs, using BCD Travel tools to fulfill requests.

Qualifications

• Experience in a customer service-oriented position.
• Excellent problem solving and/or critical thinking skills.
• Ability to handle multiple priorities simultaneously.
• Effective communication skills also in English.
• Skills on travel industry systems GDS Sabre, Amadeus.

Responsibilities

• Appropriately guide and consistently provide consultation to the client.
• Search and confirm travel reservations for the client.
• Provide the client with the required industry information, such as low fares, exchange costs and penalties.
• Use the appropriate BCD Travel tools and systems to complete requests.
• Perform follow-up as needed and within the time frame promised to the client.
• Maintain up-to-date knowledge and application of travel supplier rules.

Skills

Customer service

Problem solving

Multi-tasking

English communication

Sabre GDS

Amadeus GDS

Tools

Sabre GDS

Amadeus GDS

Job description

Search by Keyword or Location. When searching on location, enter the country’s full name in English, e.g. United Kingdom or Germany.

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Location:

IN, Bangalore, Office (SSC), India, APAC

Shape what's next with BCD

As a Travel Consultant, you are the face of our company. You’ll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Travel Agent, you will

• Appropriately guide and consistently provide consultation to the client
• Search and confirm travel reservations for the client
• Provide the client with the required industry information, such as low fares, exchange costs and penalties
• Use the appropriate BCD Travel tools and systems to complete requests
• Perform follow-up as needed and within the time frame promised to the client
• Maintain up-to-date knowledge and application of travel supplier rules

About you

• Experience in a customer service-oriented position
• Excellent problem solving and/or critical thinking skills
• Ability to handle multiple priorities simultaneously
• Effective communication skills also in English
• Skills on travel industry systems GDS Sabre, Amadeus

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].