Travel Consultant, ERM

BCD Travel; Mumbai; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home options

Career growth opportunities

Generous vacation days

Wellbeing tools

Travel industry perks and discounts

Inclusive environment

Job summary

BCD Travel in Mumbai is seeking a Marine Travel Consultant to be the face of the company, handling reservations and client requests, and helping clients travel smart.

You will use Amadeus GDS, guidance on policies and procedures, and your strong English communication to service marine and corporate clients onsite and support process improvements.

Qualifications

• Extensive experience dealing with Marine and Corporate Clients.
• Working knowledge of the travel industry, policies, procedures, and processes.
• Advanced skills in GDS Amadeus, including reissuance, ticketing, and refunds.
• Strong verbal and written communication skills in English.

Responsibilities

• Search and confirm travel reservations for the customer.
• Understand client travel policy and provide consultation to the customer.
• Fulfill requests regarding regulations (DOT, TSA, passports, visas, etc.).
• Provide industry information such as low fares, exchange costs and penalties.
• Review operational processes and relationships with client for improvements.
• Maintain and expand knowledge of the travel industries supported.

Skills

Marine & corporate clients

GDS Amadeus

Ticketing & refunds

English communication

Tools

Amadeus GDS

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Marine Travel Consultant (Onsite)

Full time, Mumbai, India

As a Marine Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Marine Travel Consultant, you will

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About You

• Extensive experience dealing with Marine and Corporate Clients
• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in GDS Amadeus, including reissuance, ticketing, and refunds
• Strong verbal and written communication skills in English

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discountsAn inclusive work environment where diversity is celebrated

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].