Travel Consultant

WNS; Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

WNS is seeking Airlines Refunds Associates in Mumbai to process refund requests, review bookings, and ensure timely resolution per airline policies. The role emphasizes accuracy, confidentiality, and customer service in a travel operations setting.

Ideal candidates possess strong communication skills, basic MS Office knowledge, and the ability to work within deadlines. Immediate joiners preferred, with an on-site work location at Vikhroli West, Mumbai.

Qualifications

• Graduates from a recognized university with good communication skills.
• Strong numerical accuracy and attention to detail.
• Ability to understand and follow process guidelines.
• Good problem-solving and analytical skills.
• Ability to work in a team and manage tasks within deadlines.

Responsibilities

• Process airline ticket refund requests in accordance with airline policies and fare rules.
• Review passenger details, PNRs, ticket information, cancellation details, and refund eligibility.
• Handle refund calculations, applicable cancellation charges, and penalties wherever required.
• Verify ticket status and booking details before initiating refund transactions.
• Coordinate with airline teams, travel agencies, and internal departments to resolve refund-related queries.
• Maintain accurate records of refund transactions and supporting documentation.
• Follow established turnaround times, quality standards, and operational procedures.
• Identify discrepancies in refund amounts or ticket details and elevate complex cases when necessary.
• Respond to refund-related queries professionally and ensure timely resolution.
• Maintain confidentiality of customer and booking information.
• Meet assigned productivity, accuracy, and quality targets.

Skills

Verbal communication

Written communication

Computer literacy

Attention to detail

Problem solving

Teamwork

Education

Graduates from a recognized university

Tools

Amadeus GDS

Sabre GDS

Galileo GDS

Job description

Job Description: Airlines Refunds – Processing & Support

Job Title: Airlines Refunds Associate

Department: Airline / Travel Operations

Job Type: Full-Time

Work Location: WNS, Gate 2, Plant 5, Vikhroli West, Mumbai

Hiring Preference: Immediate Joiners Only

Contact Person: Reeya Shere

Contact Number: 7748010127

Email ID: [e-mail]

Job Summary

We are looking for candidates for the Airlines Refunds process who have strong communication skills, good computer knowledge, and an interest in the airline and travel industry. The selected candidates will be responsible for processing airline ticket refund requests, reviewing booking and ticket details, and ensuring accurate and timely resolution of customer requests in accordance with airline policies and procedures.

Key Responsibilities

• Process airline ticket refund requests in accordance with airline policies and fare rules.
• Review passenger details, PNRs, ticket information, cancellation details, and refund eligibility.
• Handle refund calculations, applicable cancellation charges, and penalties wherever required.
• Verify ticket status and booking details before initiating refund transactions.
• Coordinate with airline teams, travel agencies, and internal departments to resolve refund-related queries.
• Maintain accurate records of refund transactions and supporting documentation.
• Follow established turnaround times, quality standards, and operational procedures.
• Identify discrepancies in refund amounts or ticket details and elevate complex cases when necessary.
• Respond to refund-related queries professionally and ensure timely resolution.
• Maintain confidentiality of customer and booking information.
• Meet assigned productivity, accuracy, and quality targets.

Eligibility Criteria

• Graduates from a recognized university.
• Excellent verbal and written communication skills.
• Good computer knowledge and basic MS Office skills.
• Strong attention to detail and numerical accuracy.
• Ability to understand and follow process guidelines.
• Good problem-solving and analytical skills.
• Ability to work in a team and manage tasks within deadlines.
• Candidates with prior airline, travel, ticketing, or refunds experience will have an added advantage.
• Immediate joiners only.

Preferred Skills

• Knowledge of airline ticketing and refund procedures.
• Familiarity with PNRs, fare rules, ticket cancellations, and refund calculations.
• Exposure to GDS platforms such as Amadeus, Sabre, or Galileo is an advantage.
• Understanding of airline policies and travel industry processes.
• Customer service orientation and a willingness to learn.

What We Offer

• Opportunity to build a career in the airline and travel operations domain.
• Exposure to airline refund processing and travel-related workflows.
• A professional work environment with opportunities to develop operational and technical skills.

Work Location

WNS – Gate 2, Plant 5, Vikhroli West, Mumbai