Travel Consultant

BCD Travel; Maharashtra; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Flexible hours

Remote options

Career growth

Wellbeing tools (mental, physical) {

Industry discounts

Inclusive environment

Job summary

BCD Travel in Mumbai is seeking a Travel Agent to act as the frontline consultant for current and new clients, arranging travel reservations and advising on policies and best options. You will work with Amadeus GDS and ensure compliant documentation for travel.

You will communicate clearly in English, handle regulatory requirements, grow knowledge of industry terms, and collaborate to improve processes and client relationships while enjoying flexible hours and supportive team environment.

Qualifications

• Prior travel agent experience required.
• Working knowledge of travel industry policies, procedures and processes.
• Excellent verbal and written communication in English.

Responsibilities

• Search and confirm travel reservations for customers.
• Understand client travel policy and provide consultation.
• Handle regulations (DOT, TSA, passports, visas, etc.).
• Provide industry information such as low fares, exchange costs and penalties.
• Suggest improvements to operational processes and client relationships.
• Maintain and expand knowledge of travel industries supported.

Skills

English communication

Travel industry knowledge

Customer service

Tools

Amadeus GDS

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Travel Agent

Full time, Mumbai, India

As a Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Travel Agent, you will

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About You

• Prior travel agent experience
• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in Amadeus GDS
• Strong verbal and written communication skills in English

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].