Travel Agent-First Line

Etraveli Group; Mumbai; On-site; INR 179,000 - 290,000; Full time

Benefits offered by this job

Employee Assistance Program

Life Insurance

Health Insurance

Meal Coupons

Performance-Based Incentives

L&D Sessions

Job summary

Etraveli Group is seeking a Customer Support professional in Mumbai to handle high call and email volumes with a focus on quality service. You will assist customers with flight, hotel, car, and insurance options while working in a fast-paced team environment.

Ideal candidates have at least one year of call center experience, strong English communication, and the ability to multitask under pressure. Rotational night shifts are included.

Qualifications

• Excellent written and verbal communication in English.

Responsibilities

• Report to Team Lead to achieve goals.
• Work in a state-of-the-art call center as part of a dynamic customer support team.
• Manage high call and email volumes and deliver exceptional service.
• Offer products such as flights, hotels, car rentals, and insurance.
• Rotational night shifts and 24/7 coverage according to schedule.

Skills

English communication

Call center experience

Multitasking

Attention to detail

Organization

Quantitative skills

Job description

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group's flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

• Reporting to the Team Lead to achieve goals
• Working in a state-of-the-art call center, as part of a dynamic customer support team
• Managing high call volumes/email volumes and delivering exceptional quality services to our customers
• Offering products such as flights, hotels, car rentals, and insurance.
• 24/7 according to schedule Rotational (Night shifts are included)

Requirements

• Should have at least one year of experience in a call center environment
• Excellent written and verbal communication skills in English
• Self-driven, proactive, and results-oriented
• Good attention to detail
• Well organized, persistent with multitasking skills
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates

Preferred Requirements

• Travel Industry knowledge is a plus.
• Exceptional customer service skills and sales abilities
• Ability to multi-task and work in a fast-paced work environment.

Benefits

What's in it for You?

• Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges - covering counseling, or financial guidance, and more - to help maintain well-being and performance.
• Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
• Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
• Meal Coupons: A tasty perk to fuel your workday - delicious meals or snacks on us!
• Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off - literally.
• Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions - boosting your skills and career progression.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.