Transportation Specialist - Transportation, JP Outbound

Amazon; Chandigarh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon India NOC team seeks a Trans Ops Specialist to coordinate information flow among carriers, hubs, and warehouses, ensuring on-time freight movement and rapid issue resolution. You will pull data, build ad hoc reports, and track performance metrics to drive business outcomes.

The role requires strong cross-functional communication, the ability to translate trends into actions, and proficiency in Japanese (JLPT N2/N1).

Qualifications

• Bachelor's degree required.
• Advanced Excel skills required.
• JLPT N2/N1 certification in Japanese.

Responsibilities

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Pull data from multiple databases (Excel, Access, SQL) and perform ad hoc reporting and analysis.
• Develop and/or understand performance metrics to drive business results.
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by NOC.
• Understand the business impact of trends and make data-driven decisions.
• Escalate issues to relevant owners and ensure resolutions are delivered.
• Work within time constraints to meet critical business needs, while measuring activities.
• Communicate clearly; prepare narratives of weekly findings and present them in review forums; Japanese language proficiency required.

Skills

Data Analysis

Excel Advanced

SQL

Stakeholder Management

Japanese Proficiency (JLPT N2/N1)

Education

Bachelor's degree

Tools

Excel

Access

SQL

Job description

Description

NOC (Network Operations Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

NOC (Network Operations Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in India and will be required to work for Amazon Japan.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escape problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Languages proficiency (mandatory) - Japanese.

Providing real-time customer experience by working in 24*7 operating environment (INCLUDING NIGHT SHIFT)

Basic Qualifications

• Bachelor's degree
• Knowledge of Excel at an advanced level
• Experience in business communication in Japanese language JLPT N2/N1 Certification

Preferred Qualifications

• Experience in managing global stakeholders
• experience in business communication in Japanese (N2+)

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Company - ADCI - HYD 15 SEZ - E55

Job ID: A10474885