Transportation Specialist , Network Operation Center , NOC

Amazon; Nalanda; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ASSPL - Telangana - D82 is seeking an NOC Analyst to coordinate transportation execution across India, leveraging data trends to reduce exceptions and improve processes. You will own escalations, drive improvements in visibility tools, and collaborate with CS, MM, LM, FC, and HR teams to deliver timely solutions.

The role requires a quantitative degree, strong Excel and SQL skills, and a track record in analytics and project management.

Qualifications

• Bachelor's degree in a quantitative/technical field is required.
• Experience with Excel is required.
• Experience with SQL is required.

Responsibilities

• Solve customer escalations with the business and operations teams.
• Analyze historic results and initiate improvement programs.
• Improve visibility tools and processes for data access by internal and external partners.
• Take ownership of customer issues and drive SOPs and changes as needed.
• Lead simple, scalable solutions and coordinate with remote and local teams.

Skills

Analytical thinking

Project management

Problem solving

Communication

Education

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Tools

Excel

SQL

Job description

Description

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities

Responsibilities

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation and problem resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment

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Company

ASSPL - Telangana - D82

Job ID: A10414518