Transportation Representative, GSF MENA_ANow

Amazon; Tamil Nadu; On-site; INR 300,000 - 520,000; Full time

Job summary

Amazon Tamil Nadu seeks a Transportation Representative – NOC to ensure smooth information flow between carriers, hubs and warehouses and to resolve issues affecting customer experience. This role covers inbound and outbound logistics in a 24x7 environment.

The candidate should hold a bachelor’s degree (or PhD) and demonstrate data analysis, clear written and verbal communication, and a basic understanding of logistics.

Qualifications

• Bachelor's degree or PhD required.
• Excellent verbal and written communication.
• Ability to analyze data and identify trends.

Responsibilities

• Communicate with carriers, hubs, and warehouses to resolve issues.
• Prepare weekly findings and variances for reviews.
• Provide real-time customer experience in a 24x7 operating environment.

Skills

Communication skills

Data analysis

Written communication

Education

Bachelor's degree or PhD

Tools

SQL

Job description

Description

Job Description for Transportation Representative – NOC

Job Description for Transportation Representative – NOC

NOC Overview

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview Of a Trans Ops Representative

A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Responsibilities Include, But Are Not Limited To

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Must be able to systematically es
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.

Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• Bachelor's degree, or PhD

Preferred Qualifications

• Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Tamil Nadu - D31

Job ID: A10575035