Transition Support Services Specialist

TriNet; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

TriNet is seeking a detail-orientedSales Support Specialist in Hyderabad to execute on sales-initiated requests and ensure accurate client data transfer during setup. You will review client submissions, perform data entry for onboarding, and schedule welcome calls, serving as a central point between departments to close new business and transition to service delivery.

Strong communication and Salesforce.com familiarity are preferred.

Qualifications

• Bachelor's Degree or equivalent combination of degree and experience.
• Typically 2+ years business process, sales support, or customer service experience.
• Typically 1+ years Salesforce.com experience preferred.

Responsibilities

• Quality assurance review of client submitted forms for completeness and accuracy.
• Researchs the answers to prospect questions with subject matter experts to ensure accuracy.
• Review client information and pricing details for data transfer accuracy.
• Schedule setup and client introductory calls to initiate sales-to-service transition.
• Facilitate communication across departments for post-client setup items.
• Provide ongoing process improvement recommendations and complete other tasks as assigned.

Skills

Communication skills

Time management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Office

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.JOB SUMMARYResponsible for executing on sales-initiated requests. Support includes quality review of client submitted documents, data entry of client information to begin client setup on TriNet's platform and scheduling client welcome calls. This role serves as a central point of contact between multiple departments that are involved in closing new business and working closely with the Transition Support Services Supervisors to support projects.Essential Duties/ResponsibilitiesQuality assurance review of client submitted forms for completeness and accuracyResearches the answers to prospect questions often working with department subject matter experts to ensure accurate answers are obtainedReviews client information and pricing details, to ensure the accuracy of data transference between systems for client setupResponsible for scheduling setup and client introductory calls to initiate sales to service transitionFacilitates communication to multiple departments for post-client setup items for configurationProvides ongoing process improvement recommendations and enhancementsCompletes other projects and responsibilities assigned at the manager’s discretionPerforms other duties as assignedComplies with all policies and standardsQUALIFICATIONSEducationBachelor's Degree or equivalent combination of degree and experience- preferredWork ExperienceTypically 2+ years Business process, sales support, or customer service experience- requiredTypically 1+ years Previous experience with Salesforce.com- preferredTypically 1+ years PEO industry experience- preferredKnowledge, Skills and AbilitiesStrong user knowledge of internal systems and processes to include product offering, benefits and risk compliance, and service operationsAbility to adapt quickly to revise process handling and project plans as needed for changing business needs and requirementsStrong organizational and time management skills with ability to manage multiple competing priorities in a high-volume work environmentStrong verbal and written communication skillsAbility to effectively interact with multiple internal departmentsAbility to read and interpret documents such as process policies and contractsHighly proficient in Microsoft Office SuiteKnowledge of risk and benefits underwriting, and payroll preferredWork EnvironmentWork in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.This position is 100% in office.Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.