Supervisor, Benefits Support Services

TriNet; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TriNet in Hyderabad, India, is seeking a Supervisory professional for the Benefits Support Services team. You will lead a team of analysts and specialists delivering benefits administration and client support to TriNet’s clients and their worksite employees.

You will manage performance, coach staff, oversee escalations, drive process improvements, and collaborate cross-functionally to support departmental initiatives.

Qualifications

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field preferred.
• 3–5 years of experience in benefits administration or customer support services.
• 2+ years in a supervisory or team-lead role preferred.
• Experience in a PEO or HR outsourcing environment is a plus.
• Certifications such as CEBS or CPP are desirable.

Responsibilities

• Coach and mentor team members; manage attendance, performance, and workload prioritization.
• Define goals, KPIs, and performance metrics; conduct regular reviews and corrective actions.
• Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.
• Handle escalated issues ensuring quality and compliance standards.
• Collaborate cross-functionally with internal teams to support departmental initiatives.

Skills

Analytical thinking

Communication

Interpersonal skills

Leadership

Team coaching

Education

Bachelor's/Master's in HR or related field

Tools

Microsoft Office

Benefits platforms

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.Job SummaryAs a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.Key ResponsibilitiesCoach and mentor team members; manage attendance, performance, and workload prioritization.Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions .Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.Handle escalated issues and ensure resolution meets quality and compliance standards.Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships.Perform other duties as assigned and ensure compliance with company policies and standards.QualificationsEducationBachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred)Equivalent experience in benefits administration or HR operations will be consideredExperienceMinimum 3-5 years of experience in benefits administration or customer support services2+ year’s experience in a supervisory or team lead role is preferredExperience in a PEO or HR outsourcing environment is a plusPreferred CertificationsCertified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit PlansCertified Payroll Professional (CPP) – if managing payroll-linked benefits.Skills & CompetenciesProficiency in benefits administration platforms and Microsoft Office SuiteStrong analytical and problem-solving skillsExcellent communication and interpersonal abilitiesAbility to manage remote teams across time zonesDetail-oriented with strong organizational and time management skillsExperience in process improvement and documentationAbility to handle escalations and resolve complex issues effectivelyWork EnvironmentWork in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.This position is 100% in office.Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.